TRAINING & EVENTS


TRAINING & EVENTS


Milton Keynes Chamber offers a comprehensive and varied range of BUSINESS-RELATED TRAINING and bespoke training courses to improve and develop the skills and knowledge of your business and its employees


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At the time of going to print, the re-opening of the Chamber Training and Events portfolio was beginning to be scheduled. All events will be held online for the foreseeable future due to the Covid-19 pandemic, and as such, details will be released online at www.chambermk.co.uk. Below are the current training courses now available for booking.


able to signpost the person towards professional help. A nationally recognized Ofqual regulated course provides organizations with the basic introduction to First Aid for Mental Health.


HEALTH & SAFETY FOR THE SMALL BUSINESS Date: Time:


23 September Full-day


Cost: Member £229 + VAT Non-member £299 + VAT


INTERNATIONAL TRADE BCC ACCREDITED


COURSES EXPORT LICENSE AND INCOTERMS Date: Time:


3 September Full-day


Cost: Member £299 + VAT Non-member £369 + VAT


This is your opportunity to understand the comprehensive aspects of International Commercial Terms (Incoterms). If you do not know your DAP from you DAT, or get confused over FOB versus FCA, then this is the course for you! We will guide you through each of the Incoterms, explaining the costs involved and whether these should be met by the seller or the buyer. We will identify the transfer of risk points for each of the 11 terms and clarify the issue of insurance. Then we will enter the world of Export License Controls, explaining the roles of BIS (Business innovation and skills) and their SPIRE system. Whether you are selling military goods, or dual use items, or are not sure, we will explain the classification process and the importance of end user undertakings. How Export license rules stretch to encompass software, technology and beyond.


SALES & MARKETING SOCIAL MEDIA MARKETING Date: Time:


17 September Full-day


Cost: Member £229 + VAT Non-member £299 + VAT


Working across LinkedIn, Twitter, Facebook and Pinterest to best fit your marketing strategy. Bring your own laptop, iPad/Tablet or Smartphone to gain practical experience with case studies and exercises and develop a strategy across the key social media platform. This in turn can deliver a clear message to strengthen your brand and customer relationships. This practical session will show how social media feeds into your company’s business and communications objectives, and how to gain the most mileage out of the marketing budget!


HEALTH & SAFETY MENTAL HEALTH AWARENESS FAA LEVEL 1 Date:


4 August


Time: Half-day Cost: Member £140 + VAT Non-member £180 + VAT


This half-day course is aimed at providing learners with the knowledge to identify suspected mental health conditions and the skills to start a conversation and be


This is a general health and safety awareness course for owners, directors and managers for any small business who have specific responsibilities with regards to managing and coordinating health and safety. To provide delegates with the knowledge and understanding of general Health and Safety legislation including specific legislation relating to their business. They will be provided with a toolkit of information to take away and apply to their own business.


GETTING THE


MESSAGE RIGHT CUSTOMER SERVICE ON THE TELEPHONE Date: Time:


24 September Full-day


Cost: Member £229 + VAT Non-member £299 + VAT


In this competitive economy it is essential that you attract and keep clients. Customer Service is a critical part of this process. A telephone conversation may be the only contact you have with your customers or incoming enquiries, it is therefore essential that you master the skills to keep the conversation flowing; obtain important information and ensure your customer - or potential customer - leaves the call with a good impression of your company.


MANAGEMENT & PERSONAL


DEVELOPMENT CONFLICT MANAGEMENT Date:


29 September


Time: Half-day Cost: Member £140 + VAT Non-member £299 + VAT


PROJECT MANAGEMENT Date: Time:


30 September Full-day


Cost: Member £229 + VAT Non-member £299 + VAT


Conflict is inevitable, people disagree, argue and sometimes this is conflict. Conflict management is a way of resolving conflict early by means of skilled communication and negotiation. We need to know how to nip it in the bud and how to diffuse the situation before it gets out of hand. The important question is how well to handle conflict situations? Some people are too pushy and say too much, some are too passive and say nothing. The best way to resolve conflicts is to develop a rational approach to all people and all problems. Use reason, as opposed to either a high emotional approach or avoidance


INFORMATION


TECHNOLOGY Excel courses at all levels available, to view outlines go to website link : www.northants- chamber.co.uk/training/information -technology


All course outlines and forward dates can be viewed on the website: www.northants- chamber.co.uk/training


Call 01604 490490 for bespoke delivery option and any further information regarding the Training Services


AUGUST/SEPTEMBER 2020 inbusiness 21


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