Creating a High-Performance Workplace From leadership to success BY JUDY HARLESS, CASC
Recent Deloitte research shows that culture, engage- ment and employee reten- tion are now the top talent challenges facing business
leaders. Why has “culture” become the mantra for business leaders? Unem- ployment rates are at an all-time low, leading prospective talent to be selec- tive when considering employment opportunities.
The inclusion of three sessions on
culture at ASCA 2016 in Dallas, Texas, May 19–22, speaks to the important impact that your ASC’s culture has on your facility’s success in employee recruitment/retention and patient sat- isfaction and on differentiating your center in highly competitive and satu- rated markets.
My presentation, “Set, Define, and Reinforce a High Performance Cul- ture” during ASCA 2016 at the Gay- lord Texan Resort and Convention Center, will focus on the essential steps of defining your culture, imple- menting your vision and reinforcing the positive results.
As with all critical organizational components, it starts with leadership. We will review the importance of your center’s leadership in defining initial and ongoing responsibilities. What are the core beliefs and values that will become the foundations for your cen- ter? How will you communicate your vision to the team and, more impor- tantly, what will influence them to invest in it? How do you recruit team members who are a good cultural fit? Author Jeff Herman offers, “Success gravitates toward those who are per- ceived to be successful. Regardless of how you feel within, you must emanate success if you want to attract people to your cause.”
be something that is communicated in actions, rather than words. The ways in which culture affects
your operations is dramatic. Does your culture attract or repel great tal- ent? Are your team members invested in the success of your center, and do they communicate that dedication through high performance, innova- tion and team cohesiveness? Do your patients feel welcomed and safe in your facility? Are surgeons leaving your facility pleased with how they and their patients were treated and anxious to promote your center to their colleagues? Is your bottom line showing the success of a highly func- tioning and engaged work force or suffering the effects of discontent and a lack of leadership? Once we complete our discussion
The ways in which culture affects your operations is dramatic. Does your culture attract or repel great talent?”
— Judy Harless, CASC SMI Surgery Center
Next, we will examine what makes
an effective culture, discussing core elements for success: strategy, inte- gration, cohesion, adaptability and accountability. Each time someone walks into your facility, whether it be a patient, surgeon, vendor or fam- ily member, they should be able to use their senses to see, hear and feel the culture of your center. It should
of the heavy lifting phase of establish- ing your culture, I will provide tools for fostering and maintaining your success. We will consider the important roles that communication, training, feedback, accountability and consistency all play. Through audience engagement, you can share and learn from your colleagues on ideas that were game changers or les- sons learned.
I realize there are difficult choices to be made on which sessions to attend, but I hope that you will make time to come to my presentation at ASCA 2016 and gain new ideas that will assist you in creating a high-perfor- mance culture.
Judy Harless, CASC, is the secretary of the ASCA Board of Directors and administrator of SMI Surgery Center in San Diego, California. Write her at jharless@
smisurgerycenter.com.
ASC FOCUS MARCH 2016 9
Page 1 |
Page 2 |
Page 3 |
Page 4 |
Page 5 |
Page 6 |
Page 7 |
Page 8 |
Page 9 |
Page 10 |
Page 11 |
Page 12 |
Page 13 |
Page 14 |
Page 15 |
Page 16 |
Page 17 |
Page 18 |
Page 19 |
Page 20 |
Page 21 |
Page 22 |
Page 23 |
Page 24 |
Page 25 |
Page 26 |
Page 27 |
Page 28 |
Page 29 |
Page 30
