MARCH 1 - MARCH 7, 2020 6 OPINION WILLIAM E. ABLONG EYE OPENER wea_129@yahoo.com


“There is a time for everything, and a season for every activity under the heavens; a time to be born and a time to die, a time to plant and a time to uproot, a time to kill and a time to heal, a time to tear down and a time to


build…” (Ecclesiastes 3:1-3)


ARA on March 8 at the Lamberto Macias Sports & Cultural Center. The month of March will be my 10th chairperson.


year as


assembly as Board chairperson of DCCCO Multipurpose Cooperative, a CDA- adjudged Most Outstanding Primary Cooperative in the Philippines for large billionaire cooperative, will be during the 7th


M


y last official function to preside an annual representative


my election for my last term on March 9, 2014 (where I again got the highest number of votes) during DCCCO’s 1st Annual Representative Assembly was not treated as reelection, but rather an election for my new term of office under Article III, Sections 15 and 20 of the DCCCO Articles of Cooperation and By-Laws as amended and approved by the general assembly on March 13, 2011.


The amendments renamed DCCCO from Dumaguete


No. 1 director during the 41st general assembly on March 28, 2010 and was on the same day elected by the Board as BOD chairperson, then reelected the following year. During the 43rd general assembly on March 11, 2012, I was reelected as director (again as No. 1) for my second term, and thereafter reelected as chairperson. The following year I was again reelected as chairperson.


To recall, I was elected as


The election for directorship is every two years. Electing for the chairmanship of the board is every year. Under the bylaws, the term of office of an elected director is two years. Elected director is qualified to run for reelection twice to serve his/her second and third term or a total of six years. From


Cathedral Credit Cooperative to DCCCO Multipurpose Cooperative which provides that the final authority in the management and administration of the affairs of the cooperative is vested on the Representative Assembly. Hence, beginning 2014 there would be no more Annual General Assembly. Instead, the Annual Representative Assembly has to be held to be attended by the different Chapter Representatives from the different branches of DCCCO elected for a term of two years.


Previously, I was elected by the General Assembly, but beginning on the 1st ARA on March 9, 2014, it’s the Representative Assembly that elected me. The 2011


2010, I was elected by the BOD as its chairperson, and every year thereafter reelected for the same chairmanship position. After serving my 2nd year) as director,


term (4th


amendments of the by-laws of DCCCO conform to the provisions of RA 9520. Following the three-year


on March 13, 2016 for my 2nd term, then reelected again by the Representative Assembly during the 5th


reelected by the Representative Assembly during the 3rd


11, 2018. In view hereof, my duties and functions as director and chairperson will only be up to the last day of March 2020. Just like in elective positions of Local Government Units, after the end of one’s third term, one is no longer


Goodbyes and new beginnings


qualified to run for reelection, but rest for one year before you can run again for the same position.


As I bid goodbye for now to DCCCO, let me thank and express my gratitude to the Representative Assembly for electing me always as No. 1 in all elections, to my esteemed colleagues in the Board of Directors, the officers and members of the different committees, the area coordinators, the Branch Managers, management and staff headed by CEO Flordeliz Bokingkito, and all our member-owners, stakeholders, and partners. We had fruitful collaborations and worked


hard together in achieving the cooperative’s vision, mission,


TO PAGE 7


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ARA on March


term provision of the by-laws, my first term commenced at my election as director during the 1st


ARA in 2014. I was ARA


THE WAY....FROM P. 4


on this topic, but after having experienced too many similar situations like this around the City, it gets old, and had to be expressed, somehow.


I had no intention of writing


What is amazing is that most customers do not think that this is an inconvenience, at the very least, and ingratitude for a customer’s value, at the most.


didn’t serve pizza for several days. We later learned that their pizzaiolo was sick. The restaurant didn’t seem to mind they were losing on their pizza sales on those days, and that would have been their choice, except they were depriving their customers as well. I don’t know if they’ve


A restaurant survives because customers return to it, either for its delicious food, or the excellent service it may provide. Either one of these qualities cannot survive without the other.


been successful because of its customer’s loyalty, not to reciprocate is a display of disrespect toward that same customer.


intentionally drive to spend their money at their favorite restaurant, only to be treated disrespectfully like this, they have wasted their time and energy. The customer is further disrespected by the restaurant when it lets this happen over, and over again.


apologies but they’re really just throwing worthless, incoherent words, devoid of sincerity, and then have the audacity to expect them to come back for more, because they think no other establishment is better. It would be so simple if they gave the customers what they want, all the time. If nothing else, they could inform the customers that an item will no longer be available, and update the menu accordingly. After we left that


restaurant, we went to another one along the boulevard. That one probably has the best thin crust pizza in town. Their Cappricciosa and Tropicana pizzas, I just couldn’t eat enough of. But even that restaurant


Then the restaurant issues When customers For a restaurant that’s


Nevertheless, she left and went to another restaurant not far from there. She got to the other place still shaking her head.


Would you believe that the second place was out of brewed coffee as well? What are the chances of


hired another pizzaiolo, or at least have the one they already have train someone else. No matter, we will return to that restaurant because that was, as far as we know, an isolated incident, and it was just one item of food involved, and they do have the other items on the menu available when we’re there. In short, that makes them a tad better than some. Besides, when their pizzaiolo is not sick, he whips up some wicked pizza. The number of restaurants that are not able to serve everything that’s in their menus has grown in recent memory. If I knew I’d be writing this now, I would have taken a tally since first I noticed this.


The funny thing is that they are not at all concerned with customers’ complaints. Maybe if they paid more attention, they’d probably notice that their customers are almost always new.


customers so when their service turns bad, maybe they’ll realize that return-customers are the ones who really count, who really prop them up. Even just a few satisfied customers could keep a restaurant afloat. On another occasion


There’s a limit to new


that happening, she thought— two in a row? Where did all the coffee go? Do these restaurants need the business? Was her money not good enough? My cousin left that place,


and walked to another restaurant, tired from shaking her head too much.


appointed nicely inside, and the servers were nice, and polite.


As for me, I’m tired of having to waste more words, and therefore, time, so I’ll cut to the chase. They didn’t have brewed coffee either.


you’re-out law applied here, those restaurants would have been closed going on one week now. My cousin consciously


avoided shaking her head after the third restaurant, afraid that if she shook it any more than she already had, it’d fall off her shoulders. What my cousin witnessed that day was the ridiculous becoming even more ridiculous. I’m sure others have had


If the three-strikes-and- This new place was


METROPOST


similar experiences. You may even be one of them. Like me, do you wonder why this happens even with the best of them? The restaurant business


has a flaw that I don’t think they’re actively trying to fix. There was a time when they


when my cousin went to this restaurant on the boulevard that has a blue and white façade to have coffee, it was farthest from her mind that she’d have to leave as soon as she ordered. The waitress told her they were out of brewed coffee. My cousin, looking at the popular restaurant’s name on the menu card couldn’t believe it.


is booming, even if you just based it on the amount of food trash that the City now collects. Yet, restaurants do not


order enough from their suppliers so they won’t run out of food for their customers. Maybe there needs to be a restaurant rating system, and enough critics to report on each restaurant’s pros and cons in the local newspapers and in social media. There is nothing better than an incentive for each of them to excel above the rest. The threat of a report published in newspapers or on social media deterring customers from the bad restaurants may just do the trick.


Tels. 225-7725, 422-9209, 225-4488


I NTE R NET C A FE Gemini Bldg., Real Street, Dumaguete City


GEMINI


70 Rizal Blvd., Dumaguete City


Next time, pay enough attention when you visit a restaurant. You may come away shaking your head, too. If this is the way it is with our restaurants, the next time you go to one, you may find yourself hungrier when you leave than when you arrived.


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