Case Study


Quartzelec provides outstanding service to NHS and government department customers


Going that ‘extra mile’ when it comes to equipment support


When North West Boroughs Healthcare NHS Foundation Trust’s Hollins Park site, located in Warrington, experienced a problem with a changeover switch that would not return to mains from a generator, they called upon their incumbent partner


Quartzelec,


maintenance a


leading independent engineering service provider, to diagnose and resolve the issue.


Hollins Park has had an Operational Maintenance & Emergency Response (OMER) service agreement with Quartzelec since 2008 and prior to that a similar arrangement was in place for a number of years with Cegelec, a heritage Quartzelec company. The recently renewed three-year OMER contract covers multiple HV assets, however, on responding to


the call-out, the Quartzelec team


identified the issue was related to an LV changeover switch – slightly out of scope. Not wanting to leave the customer with


an ongoing problem and increasing delay by having to identify and call out alternative engineers, the Quartzelec team had the knowledge, experience and necessary safety certification to undertake the required work. Following a brief consultation with the on-site team and with the Burtonwood Group, the


regarding the control wiring, the necessary repair


to close


generator the


base


controls company switches was


implemented and the system was once again operational. “We were delighted with the


professionalism and the quality of customer service provided by Quartzelec’s engineers attending who, along with Paul Foster, Quartzelec’s HV business manager, diagnosed and fixed the problem although it was outside of scope,” stated Peter Holland, Estates and Facilities Management for North West Boroughs Healthcare. “When


this particular changeover


switch unexpectedly and completely failed, 42 fmuk


and often recognised levels of customer service.” Quartzelec is increasingly


supporting organisations with both scheduled maintenance programmes as well as emer- gency call out cover as clients are increasingly realising they need to have adequate provi- sion in place for operational critical systems, particularly if they are to meet increasingly stringent insurance


require-


ments. Also proving popular with customers are the HV earthing


and lightning pro-


tection audits to ensure cus- tomer sites comply with the relevant regulations.


preventing the restart of the generator, we were left in need of urgent external support. The Trust runs regular on load generator tests and undertakes regular generator and switchgear servicing but finding this fault proved problematic. Initial thinking suggested it was a high voltage issue so Quartzelec were contacted and they attended without delay; working with Burtonwood Generator & Switchgear Services to resolve the issue. Quartzelec found the problem was with the ‘out-of-scope’ changeover switch and the team went the extra mile to fix the problem without hesitation,


providing


excellent customer service beyond what was expected.” Quartzelec holds a number of OMER contracts with NHS Trusts, located across the UK, as well as operating similar full facilities management service contracts for HMRC offices, other Governmental departments along with a growing list


of commercial


organisations. Quartzelec is also registered as a Government procurement partner. “Whilst


this was not a ‘typical’ HV


callout, it was well within our capability,” stated Bryn Morris, Business Unit Director, Quartzelec Wrexham. “We already provide a substantial number of UK customers with combined HV and LV services and are always looking to increase this provision without compromising our consistently high


In 2017 Quartzelec


Success at Quartzelec celebrated


10-years


of OEM independence and 100 years of heritage, building its reputation as a cost- effective provider of electrical engineering services. Key to this was strong leadership, a dedicated and knowledgeable 600 plus workforce and a positive ‘can do’ approach that enabled the business to achieve a £60+m turnover with continual global growth. An independent,


multi-disciplined


engineering service provider, Quartzelec offers integrated solutions through two key areas; Contracting Services and Rotating Machine Services. The electrical contracting businesses deliver a growing portfolio of prestigious projects and currently operate and maintain more than 5000 HV customer assets at over 500 customer sites across the UK. The rotating machines operations include the design, installation,


maintenance,


manufacturing, refurbishment,


rewinding and servicing of large, project critical motors and generators to customers operating across a broad range of industrial and commercial sectors around the globe. It also has the ability to work on any OEM- manufactured machine and/or equipment, including those built by its previous heritage companies such as GEC Machines, GEC Alsthom Cegelec.


Large Machines, ALSTOM and


Page 1  |  Page 2  |  Page 3  |  Page 4  |  Page 5  |  Page 6  |  Page 7  |  Page 8  |  Page 9  |  Page 10  |  Page 11  |  Page 12  |  Page 13  |  Page 14  |  Page 15  |  Page 16  |  Page 17  |  Page 18  |  Page 19  |  Page 20  |  Page 21  |  Page 22  |  Page 23  |  Page 24  |  Page 25  |  Page 26  |  Page 27  |  Page 28  |  Page 29  |  Page 30  |  Page 31  |  Page 32  |  Page 33  |  Page 34  |  Page 35  |  Page 36  |  Page 37  |  Page 38  |  Page 39  |  Page 40  |  Page 41  |  Page 42  |  Page 43  |  Page 44