Intel
Andrew Jarvis Managing Director, First Bus (Scotland)
What technology (from gadgets to software, including apps) makes your working life easier? I do all my public transport planning irrespective of mode on the First Bus app. It journey-plans using any bus, train or underground system in the UK and provides real-time updates for all operators. Adopting it has freed up my mobile storage space as I have deleted the rest!
You work as a leader in the public transport sector - is there any specific technology that you foresee that will make your organisation work smarter to help improve the passenger experience? The ticket machines we deployed across the fleet in 2017/8 are really onboard PC terminals, providing contactless payments, mobile phone ticket scanning, real-time information to customers and on-time compliance to the driver as well as being the front-end to a whole host of back office information. Further development of this technology and the data it provides is going to be critical in meeting customer expectations.
What websites/apps/magazines/ newspapers do you turn to for business intelligence? BBC News, Financial Times, the Today Programme and The Week as well as public transport specific Passenger Transport give me a broad spread of views from the wider business perspective.
What book should everyone in business be reading? General Stanley McCrystal’s Team of Teams was recommended to me and has been an informative read. Surrounded by Idiots by Thomas Erikson could be in my Christmas stocking!
What do you do that helps you boost productivity or save time in your working life? I try very hard to make sure I clear my head on the way home of work-related issues and then refill my head on the way to work with the key follow ups, decisions and encouragement needed for the team on that day. I take public transport whenever possible to free up my time.
What is the best piece of advice you've ever received? “You love public transport, don’t be an idiot and pursue a career in the law”, from my dear late grandma and “Say it straight or you’ll show it crooked” from a course run by Abe Wagner.
You started out as a part-time cleaner and bus driver and are now Managing Director. How have the buses and driving experience changed in that time? The roads have undoubtedly got busier while the change in people’s habits means the big demand we used to see going to and from shops has reduced. The buses have got easier to drive while the on-board technology helps, when I started you had to remember all the fares for all the routes in your head! The biggest change has been the improved accessibility of buses for people with mobility issues and much better destination displays – the industry is much more focused on customers. The banter in the bothy is still as good as ever!
Andrew Jarvis, Managing Director, First Bus (Scotland)
www.glasgowchamberofcommerce.com 7
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