NAVIGATING CHANGE


MDDUS Practice Managers’ Conference 2019


MDDUS invites you to join us for the 2019 Practice Managers’ Conference at the Fairmont, St Andrews on 28 and 29 November 2019.


NEW HORIZONS: NAVIGATING SAFETY THROUGH CHANGE The general practice landscape is changing rapidly. Managers are facing new challenges as practices welcome an increasingly diverse mix of health professionals, with more tasks delegated to non-clinical teams. We know that risk increases at the interface of healthcare providers and between clinical professions and this year we are focusing on safely navigating this change.


Delegates will be able to choose from a range of masterclass topics including:


• Investigating patient safety incidents – including human factors and duty of candour


• Dealing with challenging patient contacts


• Raising concerns – about safety, health, behaviours and performance


• Managing online presence – your own, clinicians, practice and patients.


Other topics include creating safe


workflow optimisation strategies, care navigation, safe change management, building personal resilience, business continuity exercises, and practice nurse and HCSW workforce development strategies.


Keynote speaker:


Mark Rhodes


International motivational speaker and author of Think your way to success and How to talk to Absolutely Anyone.


“


STORY TELLER WITH PRACTICAL AND REAL EXAMPLES…


A BRILLIANT ”


Book before 28 June and


enjoy our early bird rates


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