Safety continued… Experts say 10,000 lives could be saved every year if first responders were able to get to a 911 caller just one minute faster. These new features will complement themany other safety and accountability features that are built into the Uber app. For example:
Driver information Provided: All Uber trips must be arranged through the app and a rider receives the driver’s name, car make/model, and license plate number upon requesting a trip. This information is also included on the rider’s the trip history and trip receipt in case it needs to be referenced after a trip.
GPS-Tracked Trips: All trips are GPS tracked in real-time, which means that not only can the rider see where they are during the trip, there is a record of valuable data that can be helpful during law enforcement investigations.
Two-Way Feedback System: Uber’s feedback system allows for the driver and rider to rate each other and provide feedback, which creates accountability. Our 24-7 customer support team reviews this feedback and will take appropri- ate action if needed.
Secure Contact Information and Cross-Street Option: For an extra layer of privacy,both rider and driver phone num- bers are anonymized when contact is made through the app and riders have the option of using cross-streets as a pick- up or drop-off location.
Strengthening the Driver Screening Process Since Uber started nearly nine years ago, we have conducted criminal background andmotor vehicle record screen- ings on millions of people. While no background check is perfect, our process is thorough, fair, and relevant to the work at hand. However, we can do more to ensure drivers continue to meet our standards on an ongoing basis, long after they take their first trip. Moving forward we will increase due diligence to strengthen our screening process.
Annual reruns: In the past, Uber conducted background check reruns in jurisdictions where required. For example, the Florida state bill that governs transportation network companies (TNC) states that TNCs must conduct background checks every three years. Going forward, we’ll proactively rerun criminal and motor vehicle checks each year, regard- less of whether there is a legal obligation to do so.
New offense notifications: Uber will go beyond annual reruns and be among the first to invest in technology that rap- idly identifies new offenses. Using data sources that identifymost new criminal offenses, we will receive notifications when a driver is involved and leverage this information to help continuously enforce our screening standards.
We will investigate and verify any potentially disqualifying information from public records, such as a new and pending charges for a DUI, to ensure the driver is still eligible to use Uber.
Expanding Safety Advisory Board Uber’s Safety Advisory Board was created in 2015 to bring new approaches, feedback, and expertise to our safety pro- cesses and technology. We recently named former U.S. Secretary of Homeland Security Jeh Johnson as Chairman of the Board. He will lead the six-member board, which consists of law enforcement, road safety, criminal justice, sexual assault and domestic violence prevention experts.
Since 2009, Uber has helped people move safely around their cities, countries, and the world. These changes will build on the safety benefits that ridesharing already brings, such as helping people avoid drunk driving, providing GPS tracked records of every trip, and 24/7 feedback and response from our safety team.
Technology can make travel safer than ever before. And while there’s been a lot of progress, we’re committed to doing more.
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