Medical and dental issues
Medical - other 13% Mental health 13% Autism spectrum issues 13% Continuity of medical care 49% Continuity of dental care 6% Access to dental facilities 6%
Our key and important relationship with the Armed Forces Commissioning Managers within the NHS has allowed us to assist families with queries and problems accessing services. Of note, the availability of NHS Dental services remains difficult for many families, especially at remote bases. Issues have included:
• Access to NHS Dentists
• Continuity of medical care • Concerns regarding mental health service provision
Personnel issues
We continue to receive a multitude of often complex family and personnel issues, for which we provide advice and guidance with integrity, empathy and always honestly but without interfering with the Chain of Command. Issues we received in 2017 included:
• Terms and Conditions of Service enquiries • Overseas and single personnel allowances Issues • Divorced personnel with limited child custody rights •
Individual career management queries
• Paternity leave • Alleged harassment
Financial matters and commercial services
Tied into the work carried out by our Armed Forces Covenant Managers, the Evidence Team has continued to elevate where necessary issues reported by our people to the MOD Covenant and Defence Relationship Management (DRM) teams. We have reported throughout 2017 issues where we believe ‘disadvantage’ has been faced by personnel and families. These have included:
• Raising awareness of entitlement to state benefits for RAF families • Variation of rates of income tax within a Devolved Administration • Issues surrounding access to financial products (Mortgages, Loans etc) • Mobile phone and media contracts • BFPO addresses being acknowledged • Advice on Forces Help to Buy (FHTB) and similar schemes
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