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HEALTH & BEAUTY - DR CLAIRE OLIVER


in treatments using Biologique Recherche and CosMedix products, which help enhance your own collagen and speed up skin processes. So, whether you’re looking to reduce fine lines and wrinkles, perk up sagging skin, or improve pigmentation, this is the kind of treatment that really does work miracles. What’s more, with EF MEDISPA Edgbaston’s new Recovery Serum, you’ll absolutely see results that you haven’t before.


The difference with EF MEDISPA Edgbaston is the approach to tailor-made solutions; no client is on the same treatment programme and every consultation results in a series of options – both surgical and non-invasive – that can deliver the results that you need. Your skin is just as unique as you are – it has healthy, happy days, and it has tired and undervalued days. That’s why EF MEDISPA delivers a bespoke approach to treatments, especially with its facials and peels, which can treat everything from pigmentation to acne.


EF MEDISPA Edgbaston’s Treatment Coordinator, Sarah Moore, meets every single client who walks through the doors:


“My job at EF MEDISPA Edgbaston is to meet clients, deliver detailed consultations and address their every need. It’s all about being hands-on and not just simply meeting them once and agreeing to the treatment they’d like. Clients will come in here with an idea of what they want but, once they sit down with me, I’ll often deliver a series of options that are very different to what they had in mind; especially when they expect to have something like liposuction – my job is to inform them about the non-surgical alternatives too.”


Dispelling myths and re-educating those about to undergo treatments is a huge part of the EF MEDISPA experience and is integral to its practices. With the aesthetics industry constantly evolving and improving to offer more effective and more practical solutions to common body hang-ups, it is important to EF MEDISPA that it constantly updates its clients on the latest advancements. For example, even routine procedures like laser hair removal have improved exponentially in recent years; today, the treatment is simple, quick and, perhaps most-surprisingly, completely pain-free, a fact that a lot of clients are surprised to learn. Using the Soprano laser, the treatment permanently eradicates 90% of unwanted hairs and can be used on any area of the body, including sensitive areas.


One thing can certainly be said for EF MEDISPA Edgbaston, it really cares about its clients; preparing them before the treatment and providing them with the right amount of aftercare. Sarah listens to client concerns and resolves any worries right up until they have the treatment, as well educating people on the treatments and the benefits they can bring. These discussions are held during personal consultations, and because they’re so personal, EF MEDISPA also tailors prices to suit the amount of treatment you’re receiving. The service at the clinic really is second to none; the client always comes first and expert advice is at the heart of what the team delivers. This even includes turning people away if they’re not willing to listen to advice:


“The one thing I love about the beauty industry is the ability to seek incredible results for things that really make a difference to people’s lives. But, that said, customer care is paramount so if we get someone who isn’t willing to listen to our pre-treatment and after care advice then we have to turn them away… it’s just too important to us that people look after themselves before, during


/ 37 and after treatment,” Harchie adds.


“That’s the whole reason I wanted to go in to this industry – I had a really bad experience when I went to a clinic a few years ago for pigmentation treatment on my face and they omitted to tell me key after care information, which resulted in the problem getting much worse. Beyond amazing, results-driven treatments, we have to lead the way in caring about our customers.”


Sarah supports this with her approach to client care:


“Following our initial consultation, I also officially see each client half-way through their treatment and at the end of the programme to make sure that they’re happy with results. This is also helpful because programmes are forever-changing; sometimes one treatment can make a huge difference and change the nature of what we need to do. I’m always on hand for clients, always contactable and can help with advice, questions and even things like how to cope with the any ongoing care. Offering a bespoke service is what sets us apart from other medispas, and I believe that this is the most important part when clients visit us”.


Having spent 16 years working in the beauty industry – going against advice and turning down her offer from Oxford University, Sarah is passionate about bringing the best trends to Birmingham. Prior to EF MEDISPA she travelled the world and spent a lot of time in America so was exposed to their level and detail of beauty treatments.


“I just love the challenge of each day – every consultation is different and, if I’m honest, the weirder the better! We deal with the most common skin complaints; from dark circles and fine lines, to pigmentation and acne scarring, but we also have non-invasive treatments that can contour the body or give you a bum lift without going under the knife. It really is incredible! Esther’s on-going dedication to finding the best treatments means that, right here in Edgbaston, we can find a solution to everything… whether you hate the fat on your big toe or want to tighten up that post-baby belly.”


EF MEDISPA Edgbaston 11 Greenfield Cresent, Edgbaston, Birmingham B15 3AU Tel: 0121 314 0970 www.efmedispa.com/birmingham-edgbaston


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