INDUSTRY NEWS The host Phil Morris, Chairman said, “This with the most U


KF Stainless Ltd successfully demonstrate their state of the art


equipment in sell out event! UKF Stainless Ltd are delighted


to have hosted the Made in the Midlands Breakfast Networking event on Thursday 17th August 2017 – the ‘sold out’ open day was a resounding success – providing a thoroughly enjoyable experience whilst demonstrating


the market leading facilities at UKF Stainless Ltd. UKF Stainless Ltd are a proud member of the Made in the Midlands family and were only too pleased to be able to open their doors. Phil Morris, Chairman, kicked off the event with a brief history of the company heritage and an introduction to their state of the art services and facilities. The UKF team all introduced themselves giving further insight


into the professional team behind this successful company Attendees were treated to a tour of the extensive factories, followed by live demonstrations of the perforators and laser machines in action. The hardworking staff were seen at their best demonstrating the impressive machinery to its full advantage. This was an extremely informative and entertaining experience for everyone involved.


was another successful event for Made in the Midlands and a great day for all involved. UKF Stainless Ltd were thrilled to open our doors and host the day and look forward to future collaborations”. UKF and their laser services rise above the competition with their ability to provide maximum efficiency. They can reduce machining time by 70%. Their laser cutter is equipped with a versatile and advanced IPG fiber laser that is capable of processing mild steel, as well as specialised materials such as aluminium, stainless, copper, and brass. The programming software Artube amplifies the productivity potential of the machine, whilst offering state of the art specialist precision cutting. UKF is proud to hold one of the UK’s most complete stocks of welded stainless-steel tube. This includes bars, sections, sheet and plate to complete an extensive product offering, with additional products also supplied on quick lead times, if required. UKF Stainless Ltd offering


the best in productivity and performance for efficient handling of tubes to the industry worldwide.


FC Laser achieves highest ever monthly turnover


Precision laser cutting specialist FC Laser saw its customer activity grow by 20 per cent last month, which led to the company achieving its highest ever monthly turnover. FC Laser, which is celebrating


five years of operation this year, puts this record level of business down to two factors - the company is attracting high levels of new business while retaining existing customers through its commitment to the best service standards in the industry. In the last 12 months FC Laser


has experienced growth of 30 per cent so this recent level of activity represents a significant development for the business. Part of the reason for the growth can be put down to the


4 IMT September 2017


appointment of a dedicated Business & Service Development Manager, Elle Miller, whose role involves travelling around the country liaising with existing customers and potential clients. Says FC Laser’s General


Manager Steve Connolly: “It is absolutely essential in our industry to retain highly valued customers, which is why we have embraced customer service as an ethos and not just seen it as a department in the company. Our impressive growth cannot be achieved or sustained through continually winning new business. That’s great, of course, but genuine, tangible growth comes through a combination of customer retention and gaining new clients who will also go on to stay with us


about customer service and how we can improve it… and then improve it again. On top of this, having a full-time person in a business and Service Development Manager role has paid real dividends and underlined to our customers just how seriously we take their level of satisfaction with the services that we offer.” Danny adds: “We are absolutely


Elle Miller, FC Laser’s Business & Service Development Manager


for the long-term.” FC Laser’s Managing Director


Danny Fantom adds: “Everyone in the company is always thinking


www.internationalmetaltube.com


delighted with the 20 per cent increase in customer activity that we saw last month and with achieving our highest ever monthly turnover but we will not rest on our laurels and will keep pushing to improve our customer service even further. The FC Laser name is synonymous with quality and that runs throughout the entire business.”


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