BUSINESS DEVELOPMENT EXPECT? WHAT DO YOU
PART 2 IS THIS AS GOOD AS YOU ARE GOING TO GET?
In his last article Leadership Trainer and Motivational Speaker Frank Newberry explored how the power of your expectation can influence the performance of others. In this article he considers how our expectations of ourselves can affect our own performance.
Like many others who made the move from management to skills training I was soon made aware of what many call the ‘Conscious Competence Model’ more accurately described as Noel Burch’s ‘Four Stages of Competence’.
Burch observed that people pass through four stages when they are learning something new. These stages are: First – unconscious incompetence Second – conscious incompetence, Third – conscious competence and Fourth – unconscious competence.
For example, when I first learned to drive a car - the process of learning went as follows:
Stage 1: unconSciouS INCOMPETENCE
As a non-driver watching experienced drivers close up I was blissfully unaware of just how much of a skill it was and how much training would be needed for me to reach competence. I was totally unaware of how incompetent I was.
Stage 2: conSciouS incompetence During my very first driving lesson it became immediately clear just how much I did not know and how much I could not do. I had no idea from watching experienced drivers that each of my limbs would have to perform different actions (at the same time), that I had to look forwards and sometimes backwards and that I had to be able to use the gear stick and all the other controls without taking my eyes off the road. At my first lesson I became very aware of how incompetent I was.
Stage 3: conSciouS competence As time went by and I took more driving lessons I found that if I really concentrated hard I could become more skilled and more confident. However at this stage if my mind wandered for a second I would make a mistake that - if repeated at my driving test - would cause me to fail the test. I was now aware that I could be competent if I really concentrated hard.
Stage 4: unconSciouS competence As more time went by I began to forget how much I could do without having to think. My limbs could automatically do different actions (at the same time), I could look forwards and backwards and I could locate all the car’s controls without taking my eyes off the road. I eventually became unaware of how competent I was – that is until I nearly had an accident. Then like everyone else in that situation – I went back to ‘conscious competence’ and concentrated more whilst I was driving – for a while at least.
Relating this back to my last article called ‘What do you expect?' I suggested that to get a better performance (or reaction) from others you may need to consider what your expectations are of them. I suggested that if you communicate a positive expectation their performance will improve to meet your expectation.
We can extend that to your performance and pose the question ‘What do you expect of yourself?’
THE POWER OF EXPECTATION WILL ‘KICK IN’ BETWEEN STAGES 2 AND 3 A positive expectation can be crucial to your continued skill development and the power of this expectation will ‘kick in’ between stages 2 and 3 above. As we go from incompetence to competence we at some point will consciously or unconsciously ask ourselves the question: ‘Can I be better - or is this as good as I am going to get?’
The messages we send to our body and limbs as they strive to master new skills or achieve greater competence have also been observed and analysed by Dr Albert Bandura.
How many times have you been on a sports field or a golf course and played a great shot or scored a really good goal and said ‘That was a fluke’.
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