CONTENTS
ISSUE 1 2014
p28 Delos founder Paul Scialla
p58 The global health and wellbeing landscape
p44 Does offering a free, daily spa treatment make good business sense for resorts?
7|Editor’s letter Liz Terry shares her thoughts
16|Letters Audits fail to provide meaningful insights says Amanresort’s Greg Payne
20|News New ventures for Gibson and McCall Wilson; plus Doha comes out top in Middle East spa benchmarking
26|News report: Spa management survey results revealed Takeaway findings from the first Spa Management Career Trends Survey
28|Interview: Paul Scialla Delos founder talks to Katie Barnes about creating the first set of wellbeing building standards and securing investment from Leonardo DiCaprio
36|Ask an expert: Detox Done well, detox presents numerous business opportunities – but what’s the best approach to take and what treatments should be avoided?
44|Business analysis: Spa inclusive Some resorts are enticing clients with free, daily spa treatments. Neena Dhillon takes a look at the business model
10 Read Spa Business online
spabusiness.com/digital
p52 Wellness in central and eastern Europe
52|Wellness tourism: Time to shine Sophie Benge reports on wellness tourism in central and eastern Europe – a market that’s ripe for development
58|Research: Culture king The Futures Company provides an insightful overview on how different cultures view health and wellbeing
62|Research: Top division In the hotel sector, spa revenue is growing faster than other revenue streams, according to a new PKF report. Andrea Foster analyses the findings
Spa Business 1 2014 ©Cybertrek 2014
SHUTTERSTOCK.COM/DOTSHOCK
PHOTO: CHRISTIAN BANFIELD AND ANDREW WOOD
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