Editorial Focus - Communications
ESO SOLUTIONS QuickSpeak, An Innovative Translation Tool, Comes to Aid of Little Girl in South Park, Colorado
ESO Solutions, a leading provider of Electronic Patient Care Reporting solu‐ tions (ePCR), recently released QuickSpeak, a new addition to its ESO Pro ePCR Suite of products. QuickSpeak is a one‐of‐a‐kind, innova‐ tive translation tool that integrates with ESO Pro ePCR, enabling EMS providers in the field to communicate with non‐English speaking patients in a whole new way. The approximately 400 questions in more than 20 categories of assessment and treatment allow providers to effi‐ ciently and effectively assess a patient’s complaints by taking the patient through a series of clinical questions to learn about the patient’s
32 EMS PRO Magazine
medical history as well as quickly deter‐ mine the nature of the call.
QuickSpeak provides an easy way to narrow the communications gap between EMS providers and patients, families and bystanders who don’t speak English. Like ESO Solutions’ ePCR application, the product is easy to use and can be mastered in minutes. Available translations currently include Spanish, Italian, French, German, Vietnamese, Chinese and Hindi. One of the early adopters of ESO’s QuickSpeak product was South Park Ambulance District in Fairplay, Colorado. Within a few weeks of his QuickSpeak purchase, Chief Paul Mattson contacted ESO and relayed
one of his and his crew’s first experi‐ ences using the product.
A South Park unit was paged to attend to a girl in her late teens that had been released from a specialty hos‐ pital earlier in the day after being diag‐ nosed with a very debilitating illness. She lived with her large, extended fam‐ ily in small quarters, and because there were many young children in the house, the windows were closed. Chief Mattson recalled noticing the heat right away when they walked in. The girl was very ill and lethargic, and for the first time, she was experiencing new symptoms related to her illness – seizures. As would be expected, ten‐ sions in the room were running high.
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