This page contains a Flash digital edition of a book.
Hilton Grand Vacations Club uses SpaBooker in its Spa Merge facility (this photo and above)


The Radisson Blu Hotel & Spa uses its software to track individual preferences, by adding notes on certain treatments


introduced Product of the Month and Treatment of the Month. With the swipe card system, we can


also roster staff in a more cost-effi cient manner, as the software shows us when our busiest and quietest times are. The cards are good from a security aspect too, as they include photo ID.


what would you change about the software if you could? As the recession took hold, we reacted by changing our price structure and our on/off peak hours in an attempt to expand into new and unexplored markets. We found that the system could not keep up with the changing


august 2010 © cybertrek 2010


times and only allowed us to have a certain number of rate codes in place. I would allow for unlimited brackets with times to match these memberships, allowing better management of the gym.


software briefi ng


Reservation Assistant’s supplier, TAC, says: “Effi cient spa software has to help the spa manager administer all bookings and resources with only one tool. From voucher sales to membership management and retail, the right software solution simplifi es your workfl ows and optimally aligns all resources, enabling you to save


In addition, sometimes it’s a little


diffi cult to get some information on our members, and the system could ideally offer a more effi cient way to complete a direct debit.


precious time that you can invest into outstanding guest service.” Reservation Assistant offers: “Long-


standing experience on fi ve continents in 16 languages, more than 1,000 report options, a modular structure for individual development, local project support and more than 90 interfaces.” www.reservationassistant.com


Read Health Club Management online at healthclubmanagement.co.uk/digital 73


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