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update training
cyq expands its
q u a l i fi c a t i o n s
A selection of duty managers and
supervisors at three Hampshire leisure
centres are the fi rst people in the UK to
start an advanced apprenticeship, leading
to a new qualifi cation from Central
YMCA Qualifi cations (CYQ).
It is very easy to stereotype in the world
The training on offer will include The group, employed at Havant
of health and fi tness. For example, elite
inductions on ZigZag kids’ equipment and Waterlooville leisure centres and
athletes and body builders are seen as Romsey Rapids, will spend the next 18
extreme, whilst any emphasis on recovery
zigzag launches
months working towards CYQ’s new
or perhaps the development of strength are Level 3 NVQ in Leisure Management.
not always viewed as being applicable to skills academy
Designed specifi cally for managers
the everyday exerciser. I’m not sure I buy
working in health and fi tness, the
into this!
Supplier of interactive gym equipment qualifi cation is delivered in the
ZigZag, part of the PTE group, has workplace and will develop their skills in
Firstly, recovery is not just important to
launched a training academy to deliver team leadership, customer service and
the injured; it should be considered as
courses for adults and young people resource management.
prevention rather than cure. The ability to wanting to work with children in the The qualifi cation is being delivered
speed your readiness to exercise again is, leisure and fi tness industry. by Portsmouth-based training provider
of course, essential to elite athletes who
The fi rst two courses to launch Catch22 South East Training. CYQ has
strive to push boundaries. But it is also
are the Certifi cate in Adapting Gym also introduced Candidate Assessment
important to Joe Bloggs, who may be new
Instruction for Adolescents, and Records for all qualifi cations to make
to the gym or who may be unaccustomed
ActivFutures. The former qualifi cation is referencing achievement against
to exercise. Furthermore, I know athletes at
a one-day course, worth 20 REPs CPD performance criteria quicker and easier.
all levels, including the 35,000 people who
points, designed to provide the skills to
run the Flora London Marathon in April,
modify instruction for a teenage market
and to understand the physiological
and footballers who hit the fi eld regularly,
and psychological issues that affect
require support to recover effectively.
their ability to exercise. ActivFutures
Strength is another important aspect of
is a two-day workshop, worth 16 CPD
any training that can be misunderstood.
points, aimed at those working with
Although it is often referred to as ‘bulking
children aged four to 11 in a fi tness,
up’, the ability to build muscle mass is
leisure or school environment.
not always about getting physically bigger.
The ZigZag Academy will replace the
company’s ActivKids arm and will run
Strength is also about being functional
from three regional training centres – in Catch22 South East Training will
for everyday activities and exercise, and it
Basingstoke, Bolton and Horwich. deliver the new qualifi cation
certainly helps to reduce the risk of injury.
So you see, I’m not sure we should
stereotype the needs of anyone who
ssl and bee improve people skills
participates in sports and exercise. The
moment we do is the moment we lose
South Suffolk Leisure Trusts (SSL) has training with fl ying colours and are now
sight of the different ways we can help
introduced a new personal development practising their new-found coaching skills
programme designed to improve the on their colleagues. As an industry we
people achieve their goals in sport, exercise
people skills of its staff. train people in systems and processes,
and performance.
BEE – The People Programme has but often not in simple communication
Nick Morgan
been developed by FitPro, and SSL is and people skills.
Head of Sport Science for Lucozade Sport
one of the fi rst organisations in the “If we can improve these, then the
country to use it. It works on the basis levels of customer service will improve
The LSSA has extensive knowledge
that customer satisfaction and loyalty automatically, followed by staff and
drawing on over 30 years of experience
are directly related to the ability of staff customer satisfaction and loyalty. This
in sports nutrition research.
www.thelssa.com
to communicate on a personal basis, is a new approach to customer service
engaging with customers and building training, giving operators a whole
rapport and relationships. 12-month support package.”
Tracey Copping, chief executive of The programme will be supported by
SSL says: “The staff are really excited ongoing monitoring and measurement,
and motivated. Most passed their using surveys by Leisure-net Solutions.
may 2009 © cybertrek 2009
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