BENCHMARKING We must affect changes just to maintain the status quo. This occurs with benchmarking. We emulate those who are successful because we believe that we will achieve the same success. Notice that nature doesn’t just benchmark; evolu- tion isn’t concerned with maintaining status quo — it is concerned with progression, adaptation and improvement. If the benchmarked organization is the leader and successful in its efforts and you emulate those activities, don’t expect to also achieve the same success rate. There is some deterioration in knowledge transference. Let’s be conservative and say you have a 10-percent transference loss, so you will be 90 percent as successful as the organization benchmarked. What if the organization you just benchmarked was not the leader and they benchmarked someone else? If they were not 100-percent successful, your knowledge transference loss of 10 percent puts you further down the evolutionary success track. You are now not benchmarking a leader to keep up — you are benchmarking a follower and falling further behind. The only way to lead is to be in front, not next to or behind. You want to be the organization that is being benchmarked. Benchmarking only provides the benefit of not wasting energy in duplicating work. You only get ahead and evolve if you benchmark and innovate. Then others will benchmark you, add enhancements and jump ahead. It’s a leap frog game, so being the benchmark leader is only temporary. You can never replicate another organization’s success perfectly. Even clones have variances. If your interpretation of success of your organization is to mimic another organization, then you will be working at a deficit and have to share a finite market. Over time, nature has adapted what worked and improved upon what didn’t. It benchmarked and enhanced, so we have variety. Benchmarking is great for achieving success, but like genius, it is built on the shoulders of others. Read that closely — you build on the shoulders of others, not ride their backs.
Patrick Kinane is an FAA-certificated A&P with IA and commercial pilot with instrument rating. He has 50 years of experience in aviation maintenance. He is an ASQ senior member with quality auditor and quality systems/ organizational excellence manager certifications. He is an RABQSA-certified AS9100 and
AS9110 aerospace industry experienced auditor and ISO9001 business improvement/quality management systems auditor. He earned a bachelor of science degree in aviation maintenance management, a master’s of science degree in education, and a Ph.D. in organizational psychology. Kinane is presently a senior quality management systems auditor for AAR CORP and a professor of organizational behavior at DeVry University.
Your autopilot malfunctions mid-flight. Who can help you troubleshoot and express- deliver a loaner to meet you upon arrival? Duncan Aviation’s components tech reps.
Curt Campbell has been a components tech rep for Duncan Aviation for 28 years, and he has nearly 40 years in the industry. So when he gets a phone call from someone in-flight with an issue, he walks them through the troubleshooting process as if he were in the copilot seat himself.
For the rest of the story visit
www.DuncanAviation.aero/ experience/
curt.php.
See Duncan Aviation’s components tech reps in action at AEA, Booth #604/606.
Experience. Unlike any other. +1 402.475.4125 | 800.228.1836 03 2014 33
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