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RAISING STANDARDS
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We all know that the motor trade has been under pressure to clean
up its act and improve standards of customer care and service.
The National Consumer Council (now Consumer Focus) had
threatened to submit a Super Complaint to the Office of Fair
Trading (OFT) unless the industry introduced an OFT
Approved Consumer Code of Practice. Failing this it also
recommended that the Department for Business
Enterprise
AUT
and
O N
Regulator
FORM
y Ref
A
orm
UTO
(BERR)
NFOR
should
M
take
steps to introduce ‘regulatory solutions’. As a result of
this the Motor Industry Service and Repair Code was
dev
A
eloped.
UTO

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A U` TO N FOR M intervieAUwTed O NFChris ORM Mason,
Director of Motor Codes Ltd to find out how the
code of practice has developed. Click on the video
window to see the interview.
For more information visit:
http://www.motorindustrycodes.co.uk
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