The Analysis News & Opinions
Report reveals sharp rise in facility-takeover fraud
A major new report into fraud trends in the UK has found that facility takeovers increased by 45% from 15,497 to 22,525 in 2016. The Fraudscape report from Cifas also
found that more than 325,000 internal and external fraud cases were recorded in total; up from 321,092 in the previous year. Organisations successfully prevented £1.03bn in fraud losses through non- competitive data sharing, and identity crimes (identity fraud and facility takeover) remain the biggest threat, representing 60% of all fraud recorded. Over 50% of the facility takeovers
recorded were enabled over the telephone, typically to call-centre staff, whereas 88% of identity frauds were committed online, compared to 30% of facility takeovers occurring online Analysts believe that the increase in
facility takeover, particularly those committed over the telephone, is a sign that, as security for customer accounts has increased, criminals target individuals instead and trick them into revealing personal details. For this fraud to be successful over the
telephone, fraudsters must have obtained enough of their victim’s personal and security information (for example date of birth, address, details of bank or other accounts, and sometimes passwords) to convince the person on the other end of the telephone that they are actually the genuine person they are impersonating. Cifas chief executive, Simon Dukes said:
“Working together, organisations prevented £1bn worth of fraud last year, but we know that, as one method gets harder, fraudsters change tactic rather than stop. We are now seeing that the advances made in securing online access to customer accounts have led to fraudsters targeting the human being at the end of the telephone. “Using old-fashioned, but highly-effective,
conartistry, they are tricking individuals into giving away their personal details and deceiving call-centre staff into making
June 2017
transactions on their victims’ accounts. The proliferation of personal data that is available, either online or through data breaches, only makes this easier. “When people are targeted, education is key and we urge the next government to do
more to ensure that individuals know how to avoid these tricks and can recognise the signs of a scam. Organisations, too, must focus on education for call-centre staff and ensure that they make the most out of new fraud prevention technology.”
Prizes awarded for annual tournment
The Forums International annual Golf & Archery Tournament event was held, last month, at Stratford-upon-Avon. The best archer prize, on the day, was
won by Jo Corbett, with the team prize going to Jo Corbett, Paul Hodgson, and Claire Taylor. Meanwhile, in the golf, the team prize was won by Ian Strangward, Dan Hancocks, Steve Hamstead, and Nick Riby; the individual stableford first prize went to Ian Strangward; the longest drive award to Andrew Woodward; and nearest the pin prize to Jane Tinniswood. Laurie Beagle, chief executive of Forums
International, said: “Lynn and I would like to thank everybody who attended and who supported. The celebrations went well into the night or was it into the early morning? “This was the first time we have included
archery for the non-golfers and the feedback was ‘we want more please’. Also lots of ideas for what we can include next year. “The highlight was the weather which was very kind to us, unlike last year!”
www.CCRMagazine.co.uk
Top to bottom: Laurie Beagle and Jo Corbett; Laurie Beagle and Ian Strangward; the winning golf team
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