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EMPLOYEE AND LEADERSHIP DEVELOPMENT

Customer Service

Becoming a Customer Service Star

Don't just talk about providing exceptional customer service; make it happen. Becoming a Customer Service Star will help you develop a service mindset and gain skills to boost your service performance. Examine your own customer service attitudes and relationships, both internally and externally, and explore opportunities for improvement. $169

May 4              Th            9 am-4 pm          NEAST           CECUS 523 11

Jul 13              Th            9 am-4 pm          NEAST           CECUS 523 12

Call Center Professional

A well-trained call center is the heart of any operation. This comprehensive training will equip the potential employee with the customer service and technical skills needed to enter the workforce with confidence and the ability to listen and to ask and answer questions to ensure a happy customer. $1299

Jul 24-Aug 11 MTWTh   9 am-4 pm          NEAST           CECUS 573 17

                         F              9 am-1 pm

Customer Relations Specialist Certificate Program

The Customer Relations Certificate is designed for a broad range of participants, including individuals who seek entry into the customer service field or are seeking a career change. The certificate provides a well-rounded foundation in customer relations, professionalism, time management, and business communication. $479

May 2-Jun 6   T              9 am-4 pm          NEAST           CECUS 539 35

Telephone Skills: Connecting With the Customer

From taking calls to transferring calls, from putting people on hold to taking messages, this program connects all the rules of telephone courtesy into a simple, easy-to-remember concept: treat the person on the other end of the line as though they were in the same room with you. $99

Jun 14             W             9 am-12 pm        NEAST           CECUS 534 27

If you need corporate training,

WE ARE YOUR SOLUTION.

MTC’s Business Solutions team can modify any course or create a new program to meet your needs.

130 employers served

559 training classes held at MTC

1,552 training classes held on location

3,492 online courses

16,792 local workforce employees trained

Contact us today to get started! 803.691.3907 | MIDLANDSTECH.EDU/corporate