IBS Journal August 2016
21
WHO? PANIN BANK WHAT? MOBILITI AND CORILLIAN ONLINE
banking products and services using Mobiliti and Corillian Online from Fiserv.
I
“Panin has always had a strong focus on improving customer experience – we therefore deliver fast and reliable service, being attentive and growing customer engagement so that customers feel very comfortable and satisfied with us,” says Ken Ng, Director of Retail Banking, Panin Bank. “The success of our retail banking arm has been based on providing the services that customers want, and in the way they want to use them. We want to strengthen our customer engagement by offering
ndonesia’s Panin Bank has launched new digital
an innovative, user friendly and comprehensive digital banking service based on leading edge technology. Fiserv has allowed us to develop an innovative, feature-rich and integrated digital banking service that consumers have come to expect in the modern banking landscape.”
The FI previously worked with Fiserv on a customer relationship management (CRM) project. Panin implemented the company’s Aperio offering in 2013, which provided components to improve the process of servicing new customers and accounts in branches and help improve efficiency and data quality for new customers.
Scott Thompson WHO? BOKI WHAT? IMAL recently gained a licence to open a branch in Bahrain.
“Bahrain is an increasingly competitive market. Thus, the implementation of iMAL Islamic core banking system will equip BOKI with essential tools to develop and expand its regional presence and innovate in its customer offering,” says Mohammed Kateeb, Group Chairman and CEO of Path Solutions.
subsidiary of Bank of Khartoum (BOK), has gone live with the iMAL core banking system from Path Solutions. This will be used to steer its entry into the Bahraini market. BOKI is a long-time user of iMAL, which underpins its Sudanese operations. The largest privately-owned bank in Sudan, it
B OK International (BOKI), the overseas
BOKI is aiming to grow its business tenfold over the next three years, according to Group CEO, Fadi Al Faqih. The turnkey nature of iMAL and the experience of the vendor were “crucial” to the deal. “We are delighted that our team, and the experts from Path Solutions have enabled us to go live so quickly,” he adds. “We will be now providing our customers with an innovative range of Sharia-compliant products and services.”
Alex Hamilton
www.ibsintelligence.com
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