news
IBS Journal October 2015
Nationwide Building Society embarks on £500m five-year branch and ATM redesign
Nationwide Building Society is investing £500 million and five years into the devel- opment of its branch and ATM technology. The firm, which is the world’s larg- est building society, will be utilising NCR Corporation’s CxBanking software, which it adopted earlier this year, as well as the latest iteration of the vendor’s SelfServ 91 ATM platform. The aim, according to NCR, is to improve Nationwide customers’ in-branch and ATM experiences. The building society’s heavy investment, it adds, underpins its con- fidence in the staying power of the branch versus digital alternatives. Nationwide’s Croft branch, near its
headquarters in Swindon, will become the first to undergo the transformation. Lon- don-based branches are expected to follow, including locations in Victoria, Tottenham Court Road and Westfield shopping centre. The new redesign will enable Nation-
wide to offer an ‘always available 24/7 banking environment’, says divisional director for group retail strategy, Barnaby Davis. ‘We’ve listened to what our custom- ers want … this has lead us to focus on the next generation of service to complement
traditional person to person banking.’ Nationwide is ‘fearless’ in its adoption
of technology, adds Rachel Nash, director of financial services at NCR UK. The adop- tion of the new NCR software, she says, will enable the bank to react flexibly to new and emerging trends. Nationwide has long-standing partner- ships with a number of software vendors, including SAP, which supplies its core bank- ing software, Murex for treasury and capital markets operations, and SAS, which pro-
C Nationwide HQ, Swindon M
vides the building society’ anti-money laun- dering (AML) and fraud detection platforms. As part of its major technology over-
haul, which was set in motion back in 2008, Nationwide has also revamped its online banking platform, working with IBM and UK-based IT services firm, IPL. In the September issue of IBS Journal,
Nationwide went on the record about its life after the SAP for Banking go-live and how to cope with post-go live issues.
Alex Hamilton J CM MJ CJ CMJ N
NIC Bank links customer accounts to Facebook, Twitter and Whatsapp
Kenya-based National Industrial Credit Bank (NIC) is launching a new mobile banking platform, allowing customers to access their accounts through Whatsapp, Facebook and Twitter. Developed with the help of a region-
al software company, Craft Silicon, ‘NIC Konnect’ will allow customers to connect with their accounts via a unique PIN. Once inside, they can check balances, see mini statements, purchase mobile airtime, trans- fer funds and pay bills – all from within their social media profiles. At the back-end, the system will interface to NIC’s core banking system, Temenos’ T24.
12 Non-customers can also use the ser-
vice to open accounts and find nearby NIC ATMs and branches. Further services, like merchant payments and chequebook and card ordering, are slated for release in the near future. Managing director of NIC, John Gachora, labels the new platform as a way to interact with Kenya’s youth and give them greater convenience through new digital channels. It aligns with NIC’s strategy, he adds, of con- necting people to the bank ‘where they are’ – as opposed to customers having to find a branch to access their accounts.
Alex Hamilton © IBS Intelligence 2015
www.ibsintelligence.com
Nairobi, Kenya © Bobokine, Wikipedia
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