PGE pillars of sustainability


JUST LIKE OUR CUSTOMERS, WE CALL OREGON HOME. Our pillars of sustainability create a foundation for the work we do, in collaboration with others, to make Oregon a better place for our customers, employees and other stakeholders.


CUSTOMER VALUE Policy, stakeholder engagement and collaboration


• Reasonable prices • Reliable electricity • Empowered and satisfied customers


Delivering excellent customer service while meeting changing customer demands


• Maintained No. 1 voluntary renewable power program in the nation by enrolling 128,000 customers


• Achieved top-quartile customer satisfaction across all customer groups1 - Working to resolve customer-service delays caused by implementation of new technology, which is intended, ultimately, to deliver a better customer experience - Launched a mobile-friendly website with streamlined content and simple navigation


• Developed new programs and partnerships to better serve customers - Partnered with Nest and Energy Trust of Oregon to pilot demand-response technology, allowing customers to save energy and money and helping lower demand during peak hours - Exceeded 100 MW of dispatchable standby generation - Green Future Solar, a new option in PGE’s voluntary renewable power program, sold out almost 3 MW of capacity within six months (see picture on cover)


1 Market Strategies International 2015 Electric Utility Satisfaction Study and TQS Research 2015 survey


• Air quality • Water quality • Habitat, land and waste management


Generating clean electricity while maintaining healthy habitats and clean air and water


• Delivered clean energy for Oregon’s future - Collaborated to develop the Oregon Clean Electricity Plan, passed by the Legislature in 2016 - Met Oregon’s 2015 renewable portfolio standard requirement to supply 15 percent of the electricity our customers use from qualified renewable resources


- Formalized agreement to join the Western Energy Imbalance Market to optimize the use of renewables and save customers money - Received the Envison® Sustainable Infrastructure Gold Award for the Tucannon River Wind Farm - Planning is ongoing to meet increasingly high renewable energy standards through 2040


• Addressed environmental impacts of hydroelectric projects


- Invested in fish-passage projects on the Clackamas River system to ease salmon migration around dams and diversions that support four major powerhouses - Made progress in the Deschutes Basin to reintroduce fish runs despite record-high temperatures and will continue to work with stakeholders to address impacts on fish passage, water quality and habitat


5 | Portland General Electric


• Safety and health • Engaged employees • Skilled workforce


Supporting our emplo workforce for the futu


• Made strides toward though we have not - 11.5 percent decr


• Engaged employees recognition


- More than 600 e and 10 honored for service, communit through the employ


• Demonstrated ongo and inclusion


- Held our largest- discuss how diver business success - Received a top s Rights Campaign’s - Introduced a Corp measure the effect - Sponsored and p Tradeswomen Inc. awareness of trad all ages


• Invested in scholarsh introduce students to


ENVIRONMENTAL FOOTPRINT


QUALITY WORK


2015 PERFORMANCE


MATERIAL ISSUES


PILLAR


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