Issue 3, April 2017


Lowther News


Keeping your neighbourhood clean and tidy


OUR environmental teams are out and about keeping our communities spick and span. You’ll see them in your neighbourhood cutting grass, picking litter and cleaning closes. They also look after communal environmental areas as well as cleaning internal communal windows. If you have any feedback on the service please get in touch. We are constantly trying to improve the service and your feedback is vital to helping us do that.


Meet your letting agent: Mark Kennedy


Tell us a bit about yourself I’m married to Laura and we’re expecting our first child any day now. I can’t wait to meet our new arrival and I’m sure life will never be the same again!


Useful numbers


Lowther Homes 0800 561 6666


Gas emergency 0800 111 999


Crimestoppers 0800 555 111


Scottish Water for mains leakages and bursts 0800 077 8778


Traffic Scotland 0800 028 14 14


TV Licensing 0300 790 6144


How long have you worked for Lowther Homes? I’ve worked at Lowther for about 18 months, but have been with Wheatley Group for over six years.


What area do you cover? I cover developments all over Glasgow, including one in Burnside, as well as some of our new-builds in Croftfoot and Yoker.


We also share responsibility for some of the developments outside Glasgow, and I regularly visit our Inverkip development.


What is the best part of the job? I love hearing how delighted people are when I tell them that their application has been successful. It’s definitely the best part of the job. I also enjoy getting to know my tenants and building a good rapport with them.


You can contact us in a number of ways: Phone us free any time on 0800 561 6666 or email us at info@lowtherhomes.com or find us at www.lowtherhomes.com


Your views help us improve


WE recently completed our 2017 customer satisfaction survey. BMG Research carried out these telephone surveys for us, by contacting a random sample of customers from across the city.


The customers received a


letter to tell them they had been randomly selected and then received a call


from BMG Research. Thank you to everyone who took the time to give us their views. We’ll share the results with you in a future issue. We always like to hear


your feedback about how we can improve our services. There are many ways you can give your feedback – by emailing, calling or writing to us.


[04]


www.lowtherhomes.com


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