News 13


Send your letters to us at: the Key magazine, FREEPOST RTJU-TRRA-GHKA, Wheatley Group, Wheatley House, 25 Cochrane Street, Glasgow G1 1HL or email thekey@gha.org.uk


If you want your letter to be printed, please include your name and address. Letters may be edited and we can’t print all we receive.


New rent and service charges


ALL tenants will have received a letter outlining this year’s rents. We had thousands


of responses to our consultation which proposed a 2.4% increase. The GHA Board considered all feedback very carefully, along with the need to balance the rising cost of providing services with affordability for tenants. The Board decided to


increase rents by 2.4%. The new rent and service


charges took effect from 3 April 2017. Remember, if you’re


having trouble paying your rent get in touch. We’re here to help people budget and manage their cash.


On target for success


GHA aims to deliver excellent services – and we set targets to measure how we’re doing.


The Scottish Housing


Regulator also expects all social landlords, including GHA, to perform well and monitors what we do. Here are our latest performance figures:


STAR PHOTO


THE winner of this issue’s Star Photo is Adrianna Suita, from Yoker.


She took this pic, top, of her daughter Alicja feeding a squirrel.


Julia Quinn, from Linthouse, took this snap of her kitten Ripley’s first encounter with her pet cockatiel, Elwood. Suzanne Gallagher took


this photo from her kitchen window which she’s called ‘Sunset in Mansewood’. Megan Galloway, from Sandyhills, sent in this pic of a rat in Tollcross Animal Farm, while Myo Myint took the photo which he’s called ‘Beautiful Biggar’ Tina Ravenscroft took this snap of her kitten.


i Email your photos to thekey@gha.org.uk


• Percentage of tenants satisfied with the overall service provided by GHA – 90.43%


• Reactive repairs completed right first time – 94.2% (target 96%)


• Average time to let homes – 13.03 days (target 14.5 days)


• Gross rent arrears – 3.89% (target 3.85%)


• Value of sitting tenant arrears - £3.91m.


We’ll keep you updated on our performance figures in future editions of the Key.


theKEY - www.gha.org.uk


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