‘When I moved in to my SLA I had no lights and a stained and mouldy mattress’.
‘I had to hire a carpet cleaner to ensure my room was clean enough to live in – the bed frame was broken, window handles broken, sinks blocked and generally mouldy.’
‘The cleaning contract doesn’t actually stipulate what they need to clean and there are no checks carried out – subsequently the communal areas are never cleaned properly.’
However, it is the subject of maintenance and the callout for repairs (including emergencies) that has caused the majority of negative comments and concerns amongst the 4.5k responses. It would appear that a regular practise by contractors is to attend on the 5th day after a customer repair request in order to meet the contracted response time – but no actual work is carried out at that point. Moreover, a further wait of up to 20 working days is frequently experienced. Many tell us that this is never communicated to occupants. Whilst this may allow the contractor to ‘meet’ contracted KPIs, the reality is that some of our personnel are being left without water/heating/ electricity for weeks or even months at a time. It is also concerning that some comments question whether contractors will attend at all during week-ends for SLA emergencies. And there is also ta view expressed in a number of comments that, in some Regional Prime Areas, different response times have been negotiated and exist between SFA and SLA.
On the other hand, contractors tell us they often face severe difficulties repairing and maintaining infrastructure suffering from years of little (if any) investment and minimum maintenance over long periods.
Finally, personnel currently on units that are to be closed due to current basing options report that little money or effort is being expended and a ‘well were closing! ’ attitude prevails.
‘…my own job means that I am heavily involved with CarillionAmey and they openly state they are a repair company and don’t care about superficial aspects (fit and finish) due to the money allocated for jobs.’
‘No-one cares if things are wrong in your room – to be expected to put up with no lighting for 28 days and being told it’s the contract! is totally wrong.’
‘There are ridiculous waiting times for simple and essential facilities – a constant reminder of how junior ranks are viewed.’
‘As PMC I have been pursuing an issue for 9 months and the root cause has not been fixed – but patching has allowed for use although a health risk’. Everyone, except those that live in the accommodation believes it is acceptable that CA have a month to fix and find parts.’
wwww.raf-ff.org.uk ww.raf-ff.org.uk
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