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THE TIME OF DEATH – THE NEED FOR AN HOLISTIC APPROACH TO LONE WORKING
At 2.16pm, Harry suffered a cardiac arrest whilst working alone at a windfarm in a remote part of Western Scotland. The tilt and motion sensors on his lone worker device detected that he was unconscious and automatically alerted an Alarm Receiving Centre (ARC) in Northern England. They set about escalating a response. At 4.45pm, after a series of unsuccessful attempts to contact nearby co-workers for help, one of Harry’s colleagues finally came to his assistance. The time of death was recorded as 3.47pm. Harry’s story is both hypothetical and
extreme. But as the UK’s lone worker population climbs towards seven million, the scenario is much more than a work of fiction.
LIMITATIONS
ARCs are undoubtedly effective when a lone employee is under the threat of abuse or attack from another person – operators can listen in to determine the emergency response and take appropriate action following clear and accredited processes. However, in the event of a serious accident or injury, the approach can have major limitations. When lone workers are unable to
respond, ARC operators are hamstrung. Without sufficient detail, they cannot alert emergency services and must instead follow a pre-defined process of telephoning nominated individuals in a list- wise fashion.
EFFECTIVE RAPID RESPONSE SOLUTION
When designing an effective rapid response solution it is important to understand the organisation’s work processes and take into account what technology they are currently using and what they might find beneficial or even necessary in the future. Implementation of a critical alarm system is not a ‘tick in the box’ exercise.
It is about leveraging technologies that
reflect the specific challenges of their lone workers’ environments and having a holistic and inclusive approach to developing a system that aligns with their employees’ specific day-to-day needs.
BEST PRACTICE
Furthermore, best practice commonly relies on the involvement of a trusted telecoms partner that can help companies identify options, define processes and implement solutions.
Klaus Allion Managing Director ANT Telecom
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www.windenergynetwork.co.uk
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