LIVE24SEVEN // Spotlight On Business SPOTLIGHT ON UNIQUE HEALTHCARE PROPOSITION FOR BUSINESSES
This month marks the second anniversary of the opening of Core Clinics’ flagship clinic on the Hatton Estate near Warwick, some five years after the company opened their first site in Warwick’s Old Square. Since that time the business has grown from a one-man-band to a team of almost 40, including doctors, clinicians, therapists and support staff, with further growth planned in the coming year.
The team at Core now looks after over 6,000 patients including individuals, families, athletes and sports teams and they are increasingly working with business owners and senior managers to deliver tailored health and wellness solutions for their employees and executives. Clinical Director, Dr Stefaan Vossen (DC) comments: “We are lucky enough to have a significant number of patients who are themselves very successful in business, many of whom have generously shared their insights to help us develop a product and service that delivers to the unmet healthcare needs of businesses and employers. We often begin by looking after business owners or senior managers and having delivered the results they are looking for, discussions quite naturally turn to ways we can help one another’s businesses.”
Practice Director, Angela Vossen added: “Business owners and managers tell us that they want to be able to make appointments at convenient times, to access high levels of expertise and to achieve successful treatment outcomes, both time and cost-effectively. Busy and successful business people expect the same levels of service in healthcare as they enjoy in other areas of their personal and professional lives, but which is unfortunately often lacking in the healthcare category. We therefore aim to deliver exceptional customer service, not just via our clinical team, but from the moment of first contact with our Patient Experience Team.”
The needs of employers can vary significantly depending on the size, sector and culture of the company, which is why the Core team attend site visits and hold detailed discussions with all new business clients. From reducing workplace absence to offering Occupational Health advice, from supporting the performance of senior managers to providing on-site employee wellness programmes, the approach is completely tailored to the needs and budget of the client company.
The team at Core includes GPs, nurses and specialists in areas including mental health, musculoskeletal health, nutrition and fitness. They work together in an unusually collaborative way to ensure each patient receives the right combination of treatment to achieve the best possible results, time and cost-effectively. Unlike most primary care settings (e.g. GP practices) there are high levels of expertise in-house, across a spectrum of chronic, complex health conditions, enabling the team to deliver accurate diagnoses and successful treatment protocols more rapidly and efficiently.
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