MONTRÉAL IT INVESTMENT
Montréal’s Opus smart card users can access a variety of transportation services
ease of use and efficiency are essential. Montréal determined that to ensure that the public transport services fulfilled their policy objectives that they wanted to: • Improve collection and reduce fare evasion • Increase operational performance and fare flexibility • Improve and simplify the fare products purchase • Raise awareness on the use of public transport services • Have a unique and reliable system for ticketing data • Share data with partners • Make mobility simpler and easier. Howewer the STM and RTC faced an additional challenge when
introducing new technology as the public transport services are provided by 19 different operators. So, this is when the combination of smart procure- ment and real exploitation of technology came together to satisfy all these require- ments. The solution was to build a single back office processing capability for the greater Montréal area. What makes the back office (from Xerox)
and capitalise on the information technology essential to support modern day operations. One integrated back office rather than 19 separate ones. This model is also suitable for hosting new Mobility as a
Service solutions. Mobility-as-a-Service combines all forms of personal transport (bike- and car-sharing, trains, buses, metro, etc.) together into seamless trip chains, with bookings and pay- ments managed collectively for all legs of the journey, often via a mobile app that can work in many cities. What it means is that people will have access to all the means
of transport available, without long-term commitment, or the need to own a car (or even a bike) themselves.
“Montréal shows how authorities can harness new technology and capitalise on the information technology essential to support modern day operations. One integrated back office rather than 19 separate ones”
really interesting is that the public trans- port users access services with their Opus smart card (irrespective of the individual operator) and enjoy seamless journeys, while the 19 operators’ sensitive data is kept separate and secure just for them. This means that a single back office serves all the people and all the operators, saving money and increasing efficiency. It also enables data analytics to be used to unlock insight into
travel behaviour and patterns (no data integration problems as it is already in a single platform) while protecting individual opera- tors data. Montréal shows how authorities can harness new technology
CONNECTED CANADA SUPPLEMENT 10 The mobility market is changing rapidly with many new local,
niche services emerging. So using the single platform approach (like Montréal) would allow the essential integration needed to provide users with simplified access, operators to minimise overheads, provide a platform to host new services and enable authority governance and ensure policy outcomes. l
Richard Harris is Director of Communications and Marketing at Xerox. He can be contacted via email at:
richard.harris@xerox.com www.thinkinghighways.com
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