QUESTIONS & ANSWERS Regent Seven Seas Cruises® include free economy* fl ights for all cruises. Flights are
subject to availability and supplements may apply. Please refer to the details below for more information about our air programme – further information can be found on page 112.
CAN I UPGRADE MY FLIGHT?
Yes, please contact our reservations department who will be happy to quote for special upgrade prices to premium economy, business class and fi rst class. Upgrades are subject to availability, routing and aircraft type. Air upgrades apply to international sectors only. Domestic (UK) and internal fl ights within other countries will be in economy class (unless stated otherwise).
CAN I PRE-BOOK MY AIRLINE SEAT?
Most airlines do make a charge for allocating seat numbers prior to check-in. Where this is the case, airline tickets have to be issued in order for the airline to pre- book your seats. We will only issue fl ight tickets upon receipt of the full monies due for the cruise booking. Guests must contact the airline directly to pre-allocate their seats and pay any relevant fees. In all instances airline seat numbers are never guaranteed and can be changed by the airline due to operational reasons.
CAN I ORDER SPECIAL/MEDICAL MEALS FOR MY FLIGHT?
Special meal requests are the sole responsibility of the guest and must be made directly with the airline. Special meals must be requested at least 72 hours prior to the fl ight.
CAN I CLAIM FREQUENT FLYER MILES/ POINTS?
If you are a member of an airline frequent fl yer program and wish to have your details
recorded in your booking please contact the airline directly. Some airlines restrict the ability to accrue miles in conjunction with fares used by Regent Seven Seas Cruises®.
CAN I USE MY FREQUENT FLYER MILES/ POINTS TO UPGRADE MY AIRLINE TICKET?
In most cases it is not possible to upgrade your ticket with your airline frequent fl yer points. Due to the specially negotiated fares which exist between Regent Seven Seas Cruises® and the airlines, the airlines do not allow this method of payment for upgrades.
WHAT IF I HAVE SPECIAL MEDICAL REQUESTS OR NEED WHEELCHAIR ASSISTANCE?
If you have any special medical requests or require wheelchair or mobility assistance please contact us to discuss your requirements. Airlines have diff erent restrictions and we can advise on any special information they require. Further information can also be obtained from the airlines website.
WHAT IS MY LUGGAGE ALLOWANCE FOR MY FLIGHTS?
Free luggage allowances vary by airline and by class of travel. Please check with your airline on your itinerary for the exact allowance and for any applicable excess baggage charge.
*Free Business Class for sailings within Europe for guests booked in a penthouse suite and above
UNITED offers unrivalled access to the United States with nonstop fl ights from seven UK airports. Fly nonstop from London Heathrow to Chicago, Houston, Los Angeles, New York/Newark, San Francisco and Washington DC; From Manchester to New York/Newark, Washington DC; From Edinburgh to Chicago, New York/Newark; and from Belfast, Birmingham, Glasgow and Newcastle to New York/ Newark. From these U.S. gateways, connect to over 300 destinations across the Americas.
Enjoy United Economy with generous legroom and three course meal service with complimentary beer and wine on transatlantic fl ights. Or stretch out with up to six inches of extra legroom in United Economy Plus, as well as a swifter exit from the aircraft on arrival.
With United BusinessFirst® experience the 180-degree fl at-bed seats providing up to 6 feet 6 inches of sleeping space. Enjoy a gourmet menu
United BusinessFirst®
selection complemented by premium wines and champagne, On-demand entertainment, exclusive check-in and access to United Club lounges.
Most aircraft are equipped with United Wi-Fi streaming more free movies and TV programmes to your device than any other airline, as well as individual seat back screens offering a large selection of movies, TV programmes, music and much more to keep you entertained.
Includes destinations served by United Airlines, Inc. and United Express. Onboard amenities may vary depending on aircraft type. Seasonal variations to route schedules may apply.
Regent Seven Seas Cruises®
is delighted to be working in
partnership with Virgin Atlantic. For over 30 years, it’s been one of the world’s best loved longhaul airlines, annually fl ying over six million people to top global destinations. So step onboard and you’ll experience the unique spirit, intuitive service and customer- focused innovation that make it an airline people can’t wait to fl y.
UPPER CLASS - Effortless travel, your way
• Enjoy the effortless comfort of complimentary chauffeur driven car* transfers to and from the airport.
• At London Heathrow, breeze through the Private Security Channel within our Upper Class Wing.
• Take time out in our incredible Clubhouse** and choose from our varied food and fi ne wine menu.
• Onboard, relax or socialise at the Upper Class bar, it’s your choice.
• Stretch out in your super comfortable Upper Class suite.
• Stay connected with inseat laptop power and onboard WiFi***.
• Finish off your imaginatively designed meal with cheese and port.
• Enjoy a great night’s sleep in your spacious, fully fl at bed.
• On landing in the morning at London Heathrow, get ready to take the day on at our welcoming Revivals† lounge.
* Chauff eur driven car service available at most destinations with selected Upper Class fares (J, C, D & I class). Mileage restrictions apply. ** Lounge facilities vary at each destination. *** Available on selected fl ights for a fee. † Open daily 5.00am-1.30pm.
PREMIUM ECONOMY – Your time, your space
• Speed through the airport thanks to special priority check in and boarding.
• Relax prefl ight with a glass of welcome bubbly and newspaper in our dedicated cabin.
• Recline on your wide leather seat with headrest, footrest and 38in (over 96cm) seat pitch.
• Enjoy your choice of three delicious main dishes, upgraded with china crockery, cutlery and linen.
• Finish your meal with an after dinner liqueur.
• Snooze or freshen up on night fl ights with your Relax Pack.
• Stay connected with inseat power and onboard WiFi*.
• Help yourself to tempting snacks and soft drinks whenever you like.
* Available on selected fl ights for a fee.
ECONOMY – More to make your journey fl y
• Start your holiday by easily managing your booking at
virginatlantic.com. Choose your seat in advance* via fast online or mobile check in.
• Relax onboard in your comfy seat with 31in (over 78cm) seat pitch. Or buy even more
Upper Class
space with an Extra Legroom or Exit Row seat.
• Choose from three tasty meals, plus complimentary drinks and snacks throughout.
• Settle in with the latest and greatest award winning entertainment.
• Stay connected with onboard WiFi**.
• Know the kids are looked after with special movies, meals and activity books.
• On night fl ights, freshen up with your Relax Pack, sip a soothing hot chocolate and take a snooze.
• Enjoy our intuitive, personal service throughout.
* You can choose your seat for free within 24 hours of departure, or from £25 (£50 per round trip) in advance of this. ** Available on selected fl ights for a fee.
TERMS AND CONDITIONS | 201
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