LIVE24SEVEN // Motoring, Sport & Entertainment
Rybrook Warwick BMW FIVE YEARS OF AFTERSALES RECOGNITION
Most Retailer groups aspire to be the best in their particular field. To achieve this recognition once is a major achievement in its own right, twice is outstanding and for a third time, it’s just unprecedented.
Rybrook Warwick has once again achieved the coveted award of being named ‘Aftersales Retailer of the Year’ for the third year in succession at this year’s BMW National Retailer Conference. Over the past six years, Rybrook BMW has won a series of accolades for their Aftersales service. This has included three BMW national awards in succession and two AM Magazine awards in 2011 and 2014. On top of this, in 2012 Rybrook Warwick was voted BMW World Aftersales Retailer of The Year at an award ceremony in Munich Germany.
What justifies this sort of success? The business has a laser guided focus on customer satisfaction and retention with astonishing results for overhead absorption.
These awards were judged on performance in a number of key business areas, with significant weighting towards customer satisfaction. Lee Beacon, ‘Head of Business’, said: “This is another fantastic accolade for the team and truly well deserved. We are constantly working on ways to improve the customer
experience. We look forward to building on our success and once again achieving the highest possible levels of Aftersales service during 2015 and beyond. At Rybrook Warwick we are always working to ensure we live up to the brand and exceed our customers’ expectations and this award was very much influenced by what our customers think of us.”
With an impressive, dedicated BMW dealership facility on Heathcote Lane, Warwick, Rybrook represents one of the UK's most successful marques. Rybrook believe that service customers should be 'rewarded' not only for choosing BMW in the first instance, but also for choosing Rybrook to service or repair their BMW.
The company will continue to look to pioneer customer initiatives and will push the traditional concept of the automotive franchised dealership outside the industry’s comfort zone.
Rybrook Warwick. Heathcote Lane, Warwick, CV34 6SP
www.rybrookwarwickbmw.co.uk Tel: 01926 333888
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For more information or to arrange a test drive†, call us on 01926 333888 or visit
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