These are some of the comments received:
I still haven’t been paid for training weekends over 6 months ago. I still haven’t received home to duty travel for over a year. I am not the only one there are many more like me. It’s very bad. You have to constantly chase no one takes responsibility
My pay has not been updated for over a year since I was promoted, and I am told I am unlikely to receive back pay. I don’t do this for the money, but surely this could be done better?
Ready access to JPA to claim expenses will always be a problem until an internet based solution become available.
It took 15 months for my pay to finally be correct and caught up (too long!). Although I didn’t join the Reserves for the money, being denied what I was entitled to, made me feel undervalued. Also, it does not inspire confidence in the overall administrative system.
I have experienced many problems with the administration of my pay such as delays; in some instances pay is many months late. The level of pay is very low compared to what I could earn in my civilian job. The time taken just to travel to my squadron leaves me out of pocket (despite the corresponding claim).
Administration of pay has always been processed very well. Other than home to duty (motor mileage allowance) it is unknown what other allowances we can claim for. I am awaiting phase two training and therefore utilisation of military skills can only be subject to basic training which has been utilised yes.
I have been in the reserves 7 months and still not been paid. I have put lots of e mails to the squadron but still nothing – it’s being “monitored.” Have been told if I don’t turn up for next trade training I will be put on holding flight until whenever next course is. I feel my only option is to not attend until I’m paid - I cannot work for free. I refuse to be back flighted for something that’s not in my control. Will hand kit back in and leave if I have to.
At unit level I have no issues with admin of pay but JPAC is next to useless in dealing with pay issues it is run by civil servant with no knowledge of JSP that govern pay and allowances and when they make a mistake it takes a long time to sort I have had two issues one which took 6 months to sort and was only resolved with a threat of County Court action for illegal deduction from salary and the other which is on-going since 2012
Not having access to a military computer means I have no access to JPA and have never used it. I am totally reliant on Sqn admin staff for my pay and admin. I trust they get it right!?
The ResCAS survey reported that 76% of respondents were ‘Satisfied’ with the admin support within their unit, whilst 15% were ‘Neutral’ and 9% were ‘Dissatisfied’.
www.raf-ff.org.uk
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