CONTENTS


ISSUE 2 2015


p30 Global Wellness Day


p44 Donna Karan’s Urban Zen Foundation


p32 Interview: Golden Door’s COO Kathy Van Ness on the spa’s aesthetic and ethical overhaul


5|Editor’s letter Liz Terry shares her thoughts


18|Letters What spas can do to compete with Zeel, the at-home massage website


20|News Leonardo DiCaprio’s eco project in Belize; USA fi rm buys out Japanese onsen operator; €40m expansion for Iceland’s Blue Lagoon


30|Global Wellness Day Have you said ‘yes’ yet?


8 spabusiness.com issue 2 2015 ©CYBERTREK 2015


32|Interview: Kathy Van Ness The COO at Golden Door tells Katie Barnes how she’s used her background in fashion to reinvent the destination spa


44|In sickness & health The Urban Zen Integrative Therapy programme by designer Donna Karan helps acutely-ill patients in health and social care settings. Julie Cramer reports


52|Design: Sense of arrival Neena Dhillon talks to the spa designers and operators at the new Aman and Ritz-Carlton properties in Japan


64|Ask an expert: Neuromarketing Could this fi eld of market research hold the key to fi nding out what customers really want? Rhianon Howells investigates


70|Deep in thought Sophie Benge visits Vair, an ‘experimental spa’ where treatments use psychosomatic techniques


76|That’s Amore Korean skincare fi rm AmorePacifi c has turned its factory into an award-winning attraction. Jason Holland fi nds out more


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