AM2 RECRUITMENT


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Bombay Sapphire is delighted to be making its home in beautiful Hampshire and is taking great pride, passion and care in the restoration and regeneration of the historic Laverstoke Mill into a state of the art gin distillery and visitor experience.


As the transformation progresses, we are looking to recruit three duty managers to focus on the core aspects of the visitor experience:


Tour & Admissions Manager


This role will involve the recruitment and management of a team of permanent and seasonal staff servicing two key elements of the tour; admissions and the still house tour. Recruiting a new team offers the opportunity to create a culture of exceeding expectations, building brand advocacy and a focus on the achievement of shared goals and performance targets. A fl exible approach will be needed to plan rotas and staffi ng levels to meet demand whilst maintaining exceptional levels of customer service.


For this role a close relationship with the production team will be essential to ensure that the still house tour runs seamlessly, providing guests with a consistently engaging visit without impacting on the operation of the distillery. This role will liaise with Senior Leadership Team to manage visitor fl ow, through timed ticketing and close awareness of capacity limits and entry limits. In conjunction with the Brand team, this role will ensure that agreed messaging is consistently communicated to visitors throughout the distillery experience.


Mill Bar & Gin Shop Manager


This role will involve the recruitment and management of a team of permanent and seasonal staff servicing two key elements of the tour; the Mill bar and Gin shop. Recruiting a new team offers the opportunity to create a culture of exceeding expectations, building brand advocacy and a focus on the achievement of shared goals and performance targets. A fl exible approach will be needed to plan rotas and staffi ng levels to meet demand whilst maintaining exceptional levels of customer service.


This role will work closely with the Senior Brand Ambassador, training the Mill Bar team to serve the range of tour cocktails and engage knowledgably with consumers. In conjunction with the Brand team, this role will implement the retail strategy which will include effective stock control systems and the optimisation of the presentation of BSCL products through effective merchandising. This role will also assist with the delivery of special events and hosting VIPs.


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These highly operational roles reporting in to the Visitor Operations Manager offer an exciting opportunity to be involved in developing a unique distillery experience, based at the Bombay Sapphire Distillery, Laverstoke Mill, London Road, Laverstoke, Hampshire, RG28 7GR.


You are a team player with a background of working in a visitor attraction or busy, customer focused environment. You have a passion for delivering exceptional levels of customer service and possess experience of supervising a team delivering against a range of targets.


Educated to GCSE level or above, you are comfortable using a range of IT software including EPOS systems. You have experience of being responsible for fi nancial procedures and understand the need to comply with H&S systems, carrying out additional responsibilities commensurate with the role.


These are full time positions, working fi ve days out of seven, including weekends on a rota basis. Hours to be fl exible according to business requirements. This will involve working some evenings and public holidays to meet the needs of the post.


In return for these Duty Manager roles we offer a competitive salary and benefi ts package.


If you are interested in applying for this position please submit your CV to Hilary Deutsch, HR Business Partner at email address hdeutsch@bacardi.com


RECRUITMENT


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