Company Profile


E-Service was formed in 2004 as the UK’s first dedicated and totally independent spares, service and after-sales support company, serving the amusement, gaming & vending industries.


Our primary focus has always been on growing our professional service business to meet the needs of the operator, and this has been made possible by the excellent commercial relationships that we proudly enjoy with component manufacturers worldwide. As new products are developed, we aim to include and support them – investing in training, spares and service units as necessary, to meet the challenge.


Guided by Mike Clokie and his team, E-Service has grown to become the industry’s largest independent spares and service provider, supplying UK & Eire, with a free nationwide van delivery/collection service and a growing network of satellite E-Service centres across Europe.


But above all, the entire company philosophy is simple. We aim to provide the finest quality service or replacement product accurately, efficiently, competitively and reliably. That’s the E-Service promise.


Supported Products & Companies


• Coin Mechanisms • Note Readers • Hoppers • Computers and PC peripherals • Processor and I/O boards • Monitors & Touch Screens • TFT display panels • Power Supplies • Background Music Systems


Major International Brands serviced and repaired in-house include: TransAct, Astrosystems, Ardac, Money Controls, Smart, 3M, Kortek, Wells Gardner, Tovis, MEI, NRI, Azkoyen, GPT, JCM, Innovative Technology, Heber, Coin Mechanism Inc.


Additional Services In addition to our bench repair service, E-Service provides the following technical support services:-


• Telephone Helpline / Technical Support • Product Training • Warranty Repairs • Product Security Updates • Assistance with Design, Development & Integration • Advance Replacement Service • Aftersales Service & Support for Leading Industry Brands


Field Services


E-Service can also assist with on site service, maintenance, installation and upgrade of equipment found within today's coin-op industry via our field service division. Warranty


• E-service supports the original equipment manufacturers warranty• • All E-Service supplied parts and workmanship are covered by a 90 day warranty period.


Tel: 0844 669 2679 sales@e-service.co.uk 5


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