Simon Pears Head of Security Sodexo
The industry must continue to make sure that security is not sold as a commodity purchase.
The security industry has changed and continues to do so, so it is imperative that we all keep abreast of these changes and adapt, embrace new technologies, provide your staff with the motivation and opportunity to develop their capabilities.
Being open and transparent with clients and working together to meet the challenges and complexities faced can only cement your relationship; combine that with the provision of a professional service with skilled personnel and you can turn those challenges into opportunities.
In 2014 we will continue to provide our clients with specialised, bespoke security solutions that will increase their risk mitigations and enhance the security and performance on site. Investment in the upskilling of all our staff is imperative and we will ensure they have all the necessary information on the latest technologies and innovations, and encourage them to share best practice.
The security industry needs to move with the times and work together to provide the best solutions and excellent value to its clients.
Adrian Moore Operations Director South VSG
2014 poses to be an exciting year with the Commonwealth Games in Glasgow set to bring fresh
challenges with a positive perception for the industry in the sights. The new regulations to the SIA will also take shape throughout the year, with April 2015 being the legal requirement date for regulated businesses to have a licence, placing the emphasis on business compliance. The responsibility to ensure we operate to a high standard and within the law will reside with the organisations.
Security budgets of many clients continue to be reduced and procurement is playing an important role, not now transactional, but understanding the need to deliver value to their own business. Meaning innovation and smart thinking is critical to the success needed for growth, as we continue to see an increasing demand for a holistic approach in security services, combining Manned Guarding with exploring further advancements in Technology such as facial recognition, from not only a security element, but also a customer service perspective. I am sure
© CI TY S ECURI TY MAGAZ INE – WINT ER 2014
‘green shoots' will slowly start turning into growth as the confidence moves back in the market, and with increased collaboration in partnership contracts being a key factor in success and a strong means to add greater value.
How well businesses have looked after staff during the recession will reflect on their loyalty to the organisation when times improve, which could have a knock-on effect in staff turnover coming back into the industry. With this in mind of course, health & safety, staff welfare and recognition have always been high on the agenda, but with austerity levels as they are it has never been more relevant to keep the people at the heart of our industry safe, motivated and inspired!
Martin Smith, MBE, BSc, FSyI Chairman and Founder The Security Company (International) Ltd & The Security Awareness Special Interest Group
High-profile leaks of massive amounts of highly sensitive data (think Snowden, Wikileaks, phone-hacking) are made worse by the fact that they are not isolated incidents. Such events should have rocked all parts of the security industry to its very core but the ensuing silence has been deafening. There prevails a widespread reticence to engage in a meaningful professional debate about these and other similar data breaches – or “leaks” as they are often more expediently labelled.
These were breaches of trust, not of security, where an individual bypassed the entire protective regime and rendered worthless every penny spent on every technical, physical and procedural control that had been carefully and expensively installed and maintained. The Mark 1 Human Being, by virtue of its permitted access to premises, systems and data, is able to render null and void all the worthy efforts of mankind to prevent unauthorised disclosure of classified information.
In most organisations the “chair to keyboard interface” remains the greatest and continuing weakness in the entire protective regime, and one that we remain reluctant to recognise and tackle. This is our elephant in the room, the obvious truth that is being ignored. It is the conspicuous problem no one wants to discuss. It is not good enough that we concern ourselves only with those risks and countermeasures we know about and are comfortable with. We must also deal with the more tricky security problems associated with our staff, suppliers and customers – the “human factor”.
Our lack of focus on the people issues is at the heart of our current vulnerabilities. Yet this need not be a bad thing. Ironically, for most
organisations this presents an opportunity to quickly and significantly reduce the resultant residual level of risk through simple and relatively inexpensive initiatives. None of this needs to detract from our work so far. On the contrary, effort in this area will produce rapid improvements of value far in excess of any extra investment, and that will enhance and support all our other activities from the perimeter fence and beyond right down into the source code.
Brian Simms, BA (Hons), Hon FSyI Media Solutions Manager UBM Live Security Portfolio
In terms of risk, major issues will be the ongoing battles
against terrorist activity and burgeoning cyber criminality, while there’s always the threat of potential attacks on our Critical National Infrastructure. In terms of newer threats, the recent advent of 3D-printed weapons has to be a worrying development for the security services. Responding to such scenarios isn’t easy. Indeed, it’s often said that the criminals are always one step ahead. It’s also frequently stated that there’s no such thing as 100% security. This doesn’t – and shouldn’t – prevent us from reaching for that goal. What we need is a genuinely joined-up approach.
Sooner rather than later, a stage must be reached whereby security no longer operates in a silo. Boards of Directors have to be convinced that convergence – in other words, a holistic approach aimed at realising enterprise security risk management – is the way forward, and that security is a business enabler.
Going forward, information sharing between law enforcement agencies, the government and the police service will be absolutely crucial. Thankfully, Security Industry Authority (SIA) regulation has greatly enhanced the degree of trust that exists between private sector security providers and the service/solutions-buying customers. The same can be said of the private security sector in general when it comes to the degree of trust bestowed upon it by the police service, which has most certainly been enhanced due to regulation. Of late, the increasing roll-out and demonstrable success of Community Safety Accreditation Schemes testifies to this, while the future advent of business licensing by the Regulator can only build on that legacy.
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