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FEATURE


Decreased Case Cancellations When using a scheduling portal, a practice’s scheduler fills out the case information and the ASC scheduler re- views and approves it. This process re- duces the chance for data entry errors and takes the guessing out of illegible handwriting on faxed forms. When information about a case needs to be filled out twice—once by the office and once by the ASC when the office provides the information via phone or fax—the likelihood of errors increases and can lead to case cancellations. In addition, since ASCs can re- quire office schedulers to provide critical information, such as details about insurance and implants, in the portal before submitting a request to schedule a case, the likelihood of incomplete information that might


force the delay or rescheduling of a case is reduced. By adding more transparency to the scheduling pro- cess, mistakes, miscommunications and omissions are more easily identi- fied earlier in the process since both parties are able to access the sched- ule and check for errors before such issues can affect the performance of a case.


Greater Accountability An online scheduling portal provides an electronic audit trail for each case. This allows an ASC to know how a case was requested and who pro- cessed it. With this information, an ASC can identify the cause of any prob- lems that do arise and methods for immediate improvement more easily.


Happier Physicians, Staff and Patients


An online scheduling portal can help increase satisfaction for everyone who is touched by the system. Physi- cians can perform more cases at the ASC, have a decreased number of case delays or cancellations and ben- efit from more productive office staff. ASC schedulers see their productivity improved when they spend less time scheduling a case without the need to rely on phone calls and faxes. Patients benefit as well when the ASC has all of the information it needs up front to keep cases proceeding on time.


Scott Riemenschneider is chief executive of- ficer and principal of ScheduleSurgery.com, www.schedulesurgery.com. Contact Riemen- schneider at sriemen@schedulesurgery.com.


ASC FOCUS MAY 2013


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