News Appointment


Northwest provides NatioNal chairMaNfor arMa


BenJordan,ManagingDirector ofCheshire basedproperty managers PremierEstates,has beenappointed as thenational chairmanofthe Associationof ResidentialManagingAgents (ARMA). Speakingtomorethan550


Victoria smith acceptsthe ArmA-Q Award for Base estates AwArd


Baseestatesscoops firstarMa-Qaward


NorthWest propertymanagers Base Estates were awarded the first ARMA-QAward,which recognises best practice in residentialpropertymanagement, at ARMA’s 2012 annual conference. Theaward recognisesan


ARMAmember firmwhich has succeeded in improvingthe quality of life forpeopleliving inmanaged blocks of flats.The awardwas independentlyjudged by a consumer-focused panel comprising representatives from the Federation of Private Residents Associates, Leasehold Life and Flat Livingmagazine. Thejudging panelfound that


Base Estatesdemonstrated“a high degree of professionalism” inmanagingablock with serious crimeproblemsand numerous health andsafetyconcerns, as


HeAltH & sAfety fragileroofs–watchyourstep


TheHealthand Safety Executive estimatesthatseven peopleare killed each year after falling throughafragile roof or roof light. To help prevent thesetragic accidents,HSEhas publisheda newleaflet titled Fragileroofs –safe


Flat Living Issue 13, Winter


working practices aimed at building ownersandoccupiers,construction businesses andworkers in the construction refurbishmentand buildingmaintenancesectors. Theleafletoutlineswhich surfaces presentaparticularriskand


what buildingowneroroccupiers should do to reduce theriskofan accident occurring. It also explains what asafesystemofworkisand givessomeexamples. Formore information, go to theHSEwebsite at:www.hse.gov.uk


newArmAchairman Ben Jordan takes the stage


11


well as correctingmany yearsof mismanagement. This included spending asubstantialamount of timehelping, educating andcommunicating with the leaseholders,who appear thrilled with thechangesmade andthe plans prepared forthe 18months ahead. Established in 2004 by


brothers Chris and SimonNeill, Base Estates is a residential management company,which hasover3,000 properties in its portfolio. Speaking abouttheawardwin,


ChrisNeil,managing director of Base Estates, commented: “BaseEstateswasbornout of the frustrationweexperiencedwhen dealing with blockmanagement companies. As experienced propertyowners andservice


chargepayersourselves,we haveagenuineempathywith leaseholders.Wehave always been focusedonproviding ourclients with an open andtransparent serviceand thisawardis recognition that this approach works.Wewere absolutelythrilled to have beenchosentowin this award, especiallyasitwas the onlyawardgiven outonthe night.” Runners-up in the awards


were Essex-basedPMSLeasehold Management andAmax Estates &PropertyManagement in Gravesend. Both companies impressed the judges but ultimately Base Estateswere considered to havemade the biggest difference to the lives of theflat owners in theblock they entered for the award.


delegatesatARMA’sannual conference in central London lastautumn, Benexplained howheplans to bringhis passionfor raisingstandards of professionalismwithin the propertymanagement industry to hisnewrole: “Iamvery proudtohavebeen


asked to chair our national trade association. Fromourbasein Macclesfield, Premier Estates manages approximately 16,000 flats throughoutEnglandandWales. Weprideourselves on providing theverybest standardsofservice to our customers by ensuringthat theirhomes aremanaged and maintained to the highest possible standards. Iamreallyexcited that myappointmentaschairman ofARMAwill givemeanational platformto driveupstandards for allflatowners.Iamhonoured to be involved in suchworthwhilework.” Look outfor an interviewwith Benin a future issue of Flat Living.


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