Espar Bus ad_Layout 3 10/2/12 1:25 PM Page 1 IDENTIFY, TASK AND FOLLOW UP
Tyler Technologies last year added Inci- dent Management to its suite of Versatrans solutions. Te Web-based software acts in accordance with a district’s existing policies and procedures and ensures school officials follow a consistent process every time. Versatrans consultant John Fahey recalled a
related business management precept: What gets measured gets fixed. He noted bullying is a good example because there have been some “horrific” cases in the industry. “Is there a trend? Is it getting worse? I
don’t know because I don’t have the data,” said Fahey. “It’s easier to measure mpg, miles traveled and maintenance schedules. Measuring behavior and discipline is tricki- er, but it’s not impossible.” Te former assistant superintendent of Buffalo Public Schools knows what it
ware, he or she answers certain questions related to that situation. In any unusual or stressful situation, a checklist is the best friend you have,” said Fahey. “Te checklist can be built into the software. It’s really the best way to respond.” Tom Oestreich, transportation director for
Bloomington (Minn.) Public Schools, said the district is “very excited” about imple- menting Tyler Incident Management to doc-
ument accidents, injuries, onboard behavior, parent concerns, bus delays and so forth. “It’s another way to identify and task
specifically who should be following up on something. I work in the early morning. If something may have happened in the evening, I can look at it — who reported it, what was done, who will follow up,” Oestreich noted. “It’s like having an additional dashboard in front of you if you’re flying a plane.” l
...while buses IDLE away time – and money!
means to be responsible for the welfare of students. During his 18 years at BPS, he said seizures were “common” on the school bus, so officials had to make sure drivers knew how to respond. Now, Fahey said, Tyler Incident Man-
agement and similar tools make it is easier for administrators to track everything from medical incidents and misbehavior to bus vandalism and accidents. Te dedicated software packages now
structure responses to any incident, he continued, adding that Tyler’s Incident Management “goes a step further” with user-defined fields for customization of incident types, including the specific tasks associated with each type. “You build your template ahead of time. When the dispatcher, say, pulls up this soft-
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