Employees…. sometimes it’s love – hate relationship!
E mployees….sometimes it’s love
– hate relationship. When there is a true family emergency, whether it’s your family or there’s, everything stops, including concern over “your” business. But how you react to the crisis, helps determine how dedicated and loyal the employee or the em- ployee’s co-worker is to you and your cause in the future.
In the circumstances surrounding the death of an employee’s immedi- ate family, do you have protocol in place, not just for that employee but also how the workload will be dis- tributed as to not affect margins or level of customer service? What if it is not immediate family, but a best friend? How is that managed in your company? Te even bigger question, what if it is an employee that has died? How do you react and man- age that situation? Hopefully, you have never experienced this scenario, but chances are that if you have been in business for any length of time, you have dealt with all of these situ- ations? Fun? No. But your reaction as a business owner or manager in a crisis such as this will have long last- ing kudos or consequences, depend- ing on your human-side or lack of.
I personally have dealt with many employers who have felt the need or responsibility to not only put hu- man beings first when dealing with the crisis, but to also ease the bur-
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den of an employee’s surviving fam- ily by contributing to the final care expenses. Many times this expense is unexpected and significant and can financially trouble a family for months, even year’s to come. So what kind of employer are you? Do you run and hide or have guidelines in place to accommodate your busi- ness and your employees? I realize that most of us understand the differ- ence between a business decision and an emotional one. Unfortunately, this situation calls for both. When companies treat their employees with respect and compassion, the employ- ee is much more likely to be produc- tive, conscious and sincere in their work. And when other employees see how you handle the crisis, it only concretes their loyalty to your brand.
If you ever find yourself in the midst of a crisis involving a death and you do not know where to turn or what step to take next, call us. We will offer both business and etiquette ad- vice. If you are the one that is going to be absorbing the financial respon- sibility, call us. We can offer some money saving suggestions that will not sacrifice the personal or mean- ingful aspect of the memorial tribute. Ultimately, a personal and meaning- ful acknowledgment and celebration of a life lived has nothing to do with the tally of the bill nor should it have anything to do with the level of ser- vice offered by the final care provider.
Shannon D. Mullins started his ca- reer funeral service in 1992 in Ken- tucky. In his 40 years, he has owned two funeral homes, lived in and worked in eight funeral homes and was the previous embalmer for the University of Kentucky’s Body Be- queathal Program. Along with his wife Sheila, he currently owns and operates Cape Coral, Florida’s only family owned and operated final care facility…Mullins Memorial Funeral Home & Cremation Service.
www.MullinsMemorial.com
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