CONTENTS FEBRUARY12
FRONT Editorial
SEE CENTRE SECTION OF MAGAZINE
A SPECIAL SUPPLEMENT ON CLOUD SERVICES
IN THE MOBILE INDUSTRY, PRODUCED IN
ASSOCIATION WITH
Analysis UK regulator Ofcom has revised its plans for 4G spectrum allocation. In India, meanwhile, a bungled allocation process for 2G spectrum has led to 122 licences being revoked. New RIM CEO Thorsten Heins has his work cut out to improve the firm’s fortunes—while fortunes will be made by the Facebook IPO.
MCI INTERVIEW:
David Ffoulkes-Jones, CEO, WDS The CEO of customer experience solutions provider WDS speaks to MCI as an introduction to our CEM special focus.
FEATURE
Customer Experience Management CEM needs to be injected into every element of the mobile operator’s business if it is to be successfully used as a differentiator. In three features, each covering a particular period of the customer lifespan, we look at how carriers are trying to put the customer experience at the forefront of their operations.
| Global Events 2012
LTE World Summit 23 – 24 May 2012 CCIB, Barcelona, Spain
http://www.lteconference.com/world
2012 will see up to 139 LTE networks deployed across 5 continents by operators wanting to bring superfast mobile broadband to the market. If you want to meet ALL of the major LTE operators and players from across the global that matter, this is the place to be! 2011’s event in May attracted 85
Broadband World Forum MENA 25 - 27 March 2012-02-07 Dubai UAE
http://mea.broadbandworldforum.com/
IP&TV World Forum 20 - 22 March 2012 London UK
http://iptv-forum.com/
of the world’s top 100 operators and with 8 years of proven success in delivering operator-led LTE events, the LTE World Summit is THE place to meet all the major buyers and decision-makers underneath one roof. If you can only make ONE LTE event in 2012.... make it this one!.
MVNO Industry Summit 24th - 26th April 2012 Barcelona, Spain
http://mvnoindustrysummit.com/
Policy Control
24th - 25th April 2012 Krasnapolsky Hotel, Amsterdam
http://www.policycontrolconference.com/
HANDSETS: Smartphones
2011 was a tumultuous year for the smartphone sector, and it ended in dramatic fashion. 2012 will be a crucial year for several of them as new products and platforms are put to the test.
Applications and frameworks The software side of the mobile experience is in a state of flux, and 2012 may still be too early to place confident bets.
The future of the interface In 2012 the handset interface is all about the touchscreen. But alternatives are in development—from gesture recognition to flexible and wearable devices.
VENDOR VIEW:
Mike Coward, VP for strategy and innovation at Radisys, argues that encryption does not mean the end for Deep Packet Inspection.
EXECUTIVE INTERVIEW:
Paul Bultema, UK and Ireland strategy lead for communications, media and technology at Accenture, talks about consolidation, differentiation and the rise of OTT services.
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mcisubs@telecoms.com www.telecoms.com/magazine/
THE INFORMER
The Informer looks at some of the first financials of 2012 in a bid to divine the winners and losers of the year.
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