Dental Complaints Service


The Dental Complaints Service is an independent body funded by the General Dental Council to assist dental patients and professionals to resolve complaints about private dental services. The service covers the whole of the UK and is open to patients wishing to complain about any aspect of private (non-NHS) dental care, treatment or service involving any member of a dental team.


DCS expects patients to raise complaints first with the dental professional and in most cases this should resolve the complaint. However, if the complaint cannot be resolved, patients may contact the DCS to act as an intermediary. In some cases the DCS will carry out an investigation and request copies of dental records. The dentist may be invited to a complaints panel along with the patient to discuss the issues. Panels are held as locally as possible and are comprised of trained volunteers (two members of the public and one dental practitioner). They consider the situation and make final recommendations on how to resolve the complaint and ensure similar problems are avoided.


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