SUNDAY, FEBRUARY 19, 2012 (CONT.) LEAN SIX SIGMA


TRACK


TRACK CHAIRS SESSION ROOM


1:40 p.m. – 2:30 p.m. Mark Graban


FEATURED SPEAKER Improving


PATIENT FLOW Karl Kraebber


Improvement: From the


Suggestion Box to Visual Idea Boards Mark Graban, Constancy Inc. Basic level


2:30 p.m. – 3 p.m. 3:10 p.m. – 4 p.m.


Concepts and Issues in Healthcare Simulation


QUALITY Taryn Lee


Quality in a


Patient-Centered Healthcare


Lou Keller, Flexsim Software


Products Inc. All levels


System: But What is the “System”? Serge Sala


Diakanda and Maria Bull, University of Central Florida All levels


Refreshment Break in Exhibit Hall - Grand Ballroom GH Patient Care and


Flow through Lean Methodologies Isaac Mitchell and Margaret McKelvey,


East Tennessee Children’s Hospital Basic level


Patient Scheduling at Outpatient Specialty Clinics Jose Sepulveda and


William Thompson, University of Central Florida


Intermediate level Design and Analysis of Open


Response Surveys: Lessons Learned Joan Burtner,


Mercer University Basic level


Creating a Healthcare Systems


Engineering Fellowship


Program within the VA – A Panel Discussion


Ashley Benedict, Janis Hersh, and Brian Shiner, New England Veterans Engineering


Resource Center (NE VERC), Tom Rust, Worcester Polytechnic Institute All levels


4:10 p.m. – 5 p.m. Process


Improvement for Sterile Processing Department – Grant Medical Center


Nicole Yanich and Alan Covac, OhioHealth


Intermediate level 5 p.m. – 6:30 p.m.


The Leaving Without


Treatment


Reduction Plan Success Story: Advocate Trinity Julian Magdaleno and Jacquelyn


Whitten, Advocate Health Care -


Trinity Hospital Basic level


Networking Reception in Exhibit Hall - Grand Ballroom GH


MONDAY, FEBRUARY 20, 2012 7 a.m. – 4:30 p.m.


7:30 a.m. – 8 a.m. 7:30 a.m. – Noon 7:30 a.m. – Noon


The Role of Continuous


Improvement in Healthcare


Eduardo Santiago, Minitab Inc. Basic level


FEATURED SPEAKER Journey to High


Value Healthcare: The New Role of Process Improvement Pam Arllotto,


Maestro Strategies


Developing a Sustainable Improvement Infrastructure Jose Rivera, The Nebraska Medical Center


Intermediate level Reducing


Ergonomic Risk with a Rigorous Approach to Workstation Design


Woody Dwyer, Travelers Insurance All levels


ACADEMIC David Cowan


GRAND BALLROOMB GRAND BALLROOMC GRAND BALLROOM D GRAND BALLROOME TBA


LEADERSHIP AND MANAGEMENT


Bill Schwent GRAND BALLROOM F


What’s a Departmental Assessment and


How Do You Make It Happen?


Frank Overfelt, Enterprise Solutions Inc.


Intermediate level


HUMAN FACTORS Stephanie Means


BARBADOS A&B TBA


Lean Strategy Deployment: Hoshin Planning to Align Efforts of 13k Healthcare Staff Brock Husby, University of


Michigan/Altarum Institute and


Tammy Daniels, Scott & White Healthcare All levels


Aviation Crew Resource Management: A Flight Plan to Patient Safety Ragunathan


Kanagaretnam, Quality Associates SB and Ranjini Ragunathan, Hospital for Special Surgery Basic level


Conference Registration Desk Open - Registration Desk 1 Breakfast with the Exhibitors - Grand Ballroom GH Exhibits Open - Grand Ballroom GH Poster Session - Grand Ballroom GH


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