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EASY ORDERING Orders can be telephoned through to our


9.00am to 5.00pm or e-mail to mary@shapeyourworld.co.uk. Your email will be automatically acknowledged. Any orders received by 1.00 p.m. will be processed on the same day. Please have your credit or debit card ready.


In the event of an item being unavailable at the time of ordering, we will contact you to confirm availability details.


DIRECT DELIVERY


Some products which are made to order and delivered direct from our manufacturing source will take longer to deliver – we will advise you of approximate delivery date when confirming the direct delivery order.


Please note orders for ‘Direct Delivery’ items cannot be cancelled or returned, unless defective, in which case the item will be repaired or replaced providing it is in the one year warranty period. Normal statutory rights


DELIVERY


Most of the products are available from stock and normally take around 3 - 4 working days from time of placing order to delivery.


Depending on the size of the order, the goods will be dispatched by carrier using a 24/48 hour service or smaller items via first class Royal Mail. We regret we cannot always specify exact date or time of delivery via Royal Mail.


If you require a more urgent delivery e.g. overnight/guaranteed next day - it can normally be arranged – at an additional shipment cost depending on the item. Email mary@shapeyourworld.co.uk for a cost.


We can arrange for delivery to an alternative address.


Once orders are processed or dispatched, we are unable to accept an order cancellation.


DELIVERY CHARGE


The cost of delivery is £4.95 plus VAT for each delivery. Multiple orders to the same address will be charged at £4.95 plus VAT for that order.


All products come with a standard one year Free delivery on orders over £100.


warranty. Many products are classed as Class 1 Medical Devices by the MHRA (Medicines & Healthcare Products Regulatory Agency) and are therefore produced and tested to the required standards and then CE marked accordingly in order to comply.


More technical or higher cost stocked items e.g. costing over £499.00 excluding VAT can be demonstrated by arrangement in most areas. These include bath lifts, hoists, and childrens’ bathing and toileting equipment. Please email mary@shapeyourworld.co.uk


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