Booking Conditions


Fred. Olsen Travel Limited Agents in the UK for AMA WATERWAYS Head Office: Olympus House, 2 Olympus Close, Ipswich IP1 5LN Fred. Olsen Travel Limited is registered in England under no: 2287241


TERMS & CONDITIONS These terms and conditions should be read carefully and all those for whom the booking is made should be prepared to accept them. Any booking for an AMA WATERWAYS cruise is accepted subject to these terms and conditions and Fred. Olsen Travel should be informed directly of any objection to any part of these terms and conditions.


RESERVATIONS AND FINAL PAYMENT:


To make a reservation please contact Fred. Olsen Travel, Olympus House, 2 Olympus Close, Ipswich, IP1 5LN on 0800 954 0063 (Trade enquiries) or 0808 223 5009 (Direct) or your preferred ABTA agent. Fred. Olsen Travel is a trading name of Fred. Olsen Travel Limited, a Company registered in England and Wales (Company Reg. No. 2287241) Fred. Olsen Travel is a member of ABTA (No.V3510). It is bonded as a tour operator and holds an Air Travel Organisers Licence issued by the Civil Aviation Authority (ATOL 0944). AMA WATERWAYS has appointed Fred. Olsen Travel to act as sales agent in the UK for the sale of holidays on the vessels within this brochure. A deposit of £270 per person is required at time of booking. Final payment is due no later than 104 days prior to departure, non payment may result in the reservation being cancelled.


PRICING: Unless indicated otherwise, all brochure prices are per person, based on double occupancy of a cabin, or standard hotel room. Single rates are available for cruise at a supplement of plus 50%, except for suites which are plus 100%. Single rates for land are available at a supplement of £75 per night. Pricing is accurate at time of printing and expected to be in effect at the time of departure. In the event of an increase in any of the cost factors, including airfares, taxes or other surcharges, AMAWATERWAYS reserves the right to increase the prices without notice. Airfares and air taxes quoted on your invoice or by a reservation agent are only guaranteed once full payment is received by AMAWATERWAYS.


NOT INCLUDED IN THE PRICE: Governmental or local taxes/fees; airport taxes and fees; fuel surcharges, passports/visas, excess baggage fees; vaccinations; gratuities on cruise ships; laundry, beverages and food not on the regular table d’hôte menu; optional excursions; all other items of a personal nature; travel, health, personal items or accident protection plans.


CANCELLATION CHARGES:


In the unfortunate event that you cannot travel and you need to cancel, please notify AMAWATERWAYS in writing. No cancellation can be taken without written notification. Cancellations are effective from the date of receipt of the written notification. If AMAWATERWAYS has already issued final documentation that includes air tickets, the unused air tickets must be returned to AMAWATERWAYS before they can be cancelled. Please note that any name change/ substitution of passenger is treated as a cancellation and any/all applicable cancellation charges will be applied.


Cancellation charges, are per person and as follows: For cancellations received


More than 90 days prior to departure - loss of deposit 89-60 days before departure -35% of the land and cruise price 59-30 days before departure -50% of the land and cruise price 29-07 days before departure -80% of the land and cruise price 6 days before departure - 100% of the land and cruise price


Cancellation charges listed above also applies towards upgrades and transfers. Insurance premium is non-refundable. Additional fees will apply for any air tickets already issued. No refunds will be made for unused services, or unused portions of the cruise/tour once travel arrangements have commenced. If after returning from the cruise you wish to inquire about any cruise services provided, please ensure


that all correspondence relating to those services is received by AMAWATERWAYS within 60 days after the cruise completion.


PASSPORTS AND VISAS: A valid passport is required of all travellers. Passports must be valid six months after the scheduled return date to the UK. UK and non UK citizens must consult with the appropriate consulates if any visas are needed. Any visas, or travel documentation required to travel is the sole responsibility of the passenger to obtain. AMAWATERWAYS is not responsible for delays or missed portions of your cruise/tour, relating to incorrect travel documents or visas.


TRAVEL DOCUMENTS: Upon full payment only, travel documents, including air tickets, are sent postal ground delivery 2-3 weeks prior to departure.


If you


would like your documents sent earlier, there is a £15 charge per reservation.


YOUR FLIGHTS


AIRLINE TICKETS: (where applicable ) AMAWATERWAYS determines airlines and flight schedules based on the availability of its specific contracted carriers. Air tickets are economy class, unless requested otherwise, and are issued under the terms and conditions of the relevant airline(s). Business class air travel is available for purchase at the time of booking; please ask your reservation agent for details. Airlines require that your exact name, as it appears in your passport, be on your air ticket. AMAWATERWAYS is not responsible for any issues resulting from an incorrect name on any air ticket issued. Every effort is made to obtain direct flights; however, your air schedule may require connections and overnight travel. AMAWATERWAYS is not responsible for any costs resulting from lost air tickets, delays, disruptions or cancelled flights; lost baggage or missed connections. In the event of a lost air ticket, the passenger will need to file a Lost Ticket Application with the carrier.


CHANGES: All tickets issued by AMAWATERWAYS have certain restrictions; they cannot be reissued or exchanged. Any changes or refunds must be processed through AMAWATERWAYS. We reserve the right to charge an administration fee of £35, in addition to any appropriate airline fees for any changes made. Any cancellation is charged under the cancellation penalty of the airline. Airline fees vary depending on the carrier. Some air tickets will be non-refundable.


SPECIAL REQUESTS: Requests for seat assignments, meal requirements, special services and frequent flyer miles are at the sole discretion of the airline; please contact the airline directly.


BAGGAGE:


Please check with the appropriate airline regarding airline baggage allowances. In most cases, airlines allow 1 bag per person to be checked in. AMAWATERWAYS assumes no responsibility for loss, theft, damage or delay to passenger’s luggage. Baggage insurance is recommended.


CUSTOM AIR: You may select your preferred carrier, flight schedule, deviations and any related request through AMAWATERWAYS’ Custom Air Desk. All requests must be made at the time of booking.


TRANSFERS: Please ask your agent for details.


OWN AIR: For passengers making their own air arrangements, please note that


CANCELLATIONS: AMAWATERWAYS reserves the right to cancel, change, postpone, any departure date and itinerary. In the event of a complete cancellation by AMAWATERWAYS, we will issue a full refund of monies paid to AMAWATERWAYS for the cruise/tour.


DISABLED PARTICIPANTS: Any disability requiring special attention must be reported to AMAWATERWAYS at the time of booking. AMAWATERWAYS will make reasonable efforts to accommodate the special needs of disabled cruise participants, but is not responsible for any denial of services by carriers, hotels, restaurants, or other independent suppliers. Tour buses are not equipped with wheelchair ramps and cabin doors are not wide enough to allow access by standard wheelchairs. Wheelchairs and walkers cannot be carried on tour buses, due to space limitations. Wheelchair passengers should be aware of these limitations. For safety reasons, passengers in wheelchairs cannot be carried on ramps in ports where the ship is at anchor. We regret that we cannot provide individual assistance to a tour member for walking, getting on/off tour busses and other transportation vehicles, or other personal needs. A qualified travel companion must accompany travellers who need assistance.


MEDICAL: AMAWATERWAYS does not employ doctors or nurses on our vessels (except in Russia). Should you require medical attention, local medical services can be contacted immediately. You are responsible for any and all charges resulting in either visiting the medical services, or they visiting you. AMAWATERWAYS is not responsible for the type or quality of the medical services you may receive.


SMOKING: Smoking is only allowed on the sun deck of all ships.


DIETS: Please advise the AMAWATERWAYS reservation agent at time of booking of any special dietary requirements you may have and we will make every effort to accommodate your request. Please note that not all diets are possible.


NOTES


RESPONSIBILITY: AMAWATERWAYS


Inc., Chatsworth, California (hereinafter


referred to as “AMAWATERWAYS”) is responsible to you in making arrangements for the services offered in this brochure. Transport on river cruise ships (hereinafter referred to as “ships”) or any other form of transport (hereinafter referred to as “transport”) is provided by the owners, operators and charterers (hereinafter referred to as the “supplier”). Airlines, hotels and other suppliers providing


Fred. Olsen Travel Limited (Registered 228 7241) Registered Office: 2nd Floor, 64-65 Vincent Square, London, SW1P 2NU


you must make your own way to/from the ship on the scheduled embarkation and disembarkation day unless transfers have been prearranged.


GENERAL INFORMATION


CRUISE ITINERARIES: Deviations to the planned cruise itineraries and hotels are possible, although every effort will be made to keep them as they are shown in the brochure and final documents. Should conditions render cruise routes unsafe for navigation, AMAWATERWAYS reserves the right to provide alternative services, including but not limited to, accommodation on the docked ship and/or substitute ground arrangements. We will make the effort to ensure that the places visited, excursions operated and the hotels or ships offered are as similar as possible to the ones originally planned. Any resulting changes will not result in a refund for the original services; all cruise routes are subject to change without notice.


services are independent suppliers (hereinafter also referred to as “suppliers”) and are not principals, agents, employees or partners of


the AMAWATERWAYS or its affiliates. AMAWATERWAYS


does not own or operate any ships/transport; the Suppliers are independent of AMAWATERWAYS. You will not have the right to claim or recover against AMAWATERWAYS as a consequence of any negligent or willful act or failure to act of any Suppliers of the conditions or operation of any ship/transport. Your and the Suppliers obligations and liabilities are subject to any and all terms and conditions of the Suppliers’ contract of carriage and any and all of the governmental laws and regulations, including without limitation, choice of law, jurisdiction of disputes and limitations of liability and limitations on the time of claims. The cruise participant agrees that AMAWATERWAYS shall not be liable for any damage, loss (including personal injury, death, and property loss) or expense occasioned by any act or omission of any supplier providing services, or any insurer or insurance administrator under the Travel Protection Plan, or of any other person. If the services of the Supplier cannot be delivered or there are changes in an itinerary for reasons beyond the control of AMAWATERWAYS, AMAWATERWAYS will arrange for the provision of comparable services, where and when possible. Any resulting additional expense will be payable by the cruise participants and any resulting saving will be refunded by AMAWATERWAYS to cruise participants


CALIFORNIA SELLER OF TRAVEL LAW: AMAWATERWAYS Inc. is a registered seller of travel in the State of California, CST #2065452-40. AMAWATERWAYS Inc. is also a participant in the Travel Consumer Restitution Fund. Registration as a seller of travel does not constitute an approval by the State of California. California law requires that all payments are deposited into a trust account. AMAWATERWAYS Inc. maintains a trust account with Citibank West.


AGREEMENT: Payment of deposit and/or issue of final documents shall be deemed your consent to the terms and conditions herein. The statements herein and the contract between cruise participants and AMAWATERWAYS are made and entered into in Los Angeles County, California. In the event of any legal or equitable action is initiated concerning the interpretation, enforcement, or breach of any term, obligation, or duty as contained or related to these Terms and Conditions, shall be governed by the laws of California, at the State court in and for Los Angeles County, California. AMAWATERWAYS and each cruise participant expressly waives the right to a jury trial and agrees that legal proceedings, if any, must be filed within 60 days following the date of cruise completion. Each cruise participant understands that AMAWATERWAYS will be accepting that participant’s booking in reliance upon such participant’s acceptance of the terms and conditions as outlined in this brochure. Terms and Conditions listed are those in effect at time of printing and will remain until replaced. Any new or reissue of Terms and Conditions will replace all previous versions. No person, other than an authorized representative of AMAWATERWAYS by a document in writing, is authorized to vary, add or waive any term or condition in this brochure, including any term or condition set forth in the preceding provisions.


PASSENGER CONTRACT: All transport on board ship is provided subject to the terms and conditions of the Passenger Contract that you will receive with your final documentation. The Passenger Contract is governed by the Law of Switzerland and is subject to the limits of liability and claims laid out under the Athens Convention Relating to the Carriage of Passengers and Their Luggage by Sea, 1974 and the International Convention on Limitation of Liability for Maritime Claims. Any disputes will be litigated exclusively in the courts of Basel, Switzerland.


0944


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