04 REAL-TIME PASSENGER INFORMATIONSUPPLEMENT


all travellers within a city or region covering tourists and business travellers that are using a navigational device in addition to citizens. The acceptance of this public transport


information is of course based on robust and reliable services with a high level of quality. The single traveller will only use and accept this kind of service if the information provided is accurate both in time and geography. The worst case scenario of service delivery would be when a traveller receives wrong information and misses therefore, for example, his train. And waiting for


who is a partner in the In-Time consortium. ATAF is providing all real-time information on the bus services in the city of Florence. Their vital interest is to make real-time information on their services available to their existing customers, as well as to potential customers in their cars, trying to attract them to use ATAF-operated public transportation. The provided services already generated huge interest by the Tuscany Regional Administration and the service delivery will also be extended to other public transport operators outside the city of Florence too.


services on all transport modes, receiving them from different infrastructure operators. In other In-Time cities, universities or private


companies integrate public transport information with other services, as it is the case in Bucharest, Munich, and Oslo. After the end of the project phase, when In-


Time shall become a self-running service not only in the current In-Time test sites, but in a lot of follower cities across Europe, the role of single partners may change slightly and even the actors may change in some cities. Whatever this


In-Time aims to deliver intelligent and efficient travel management for European cities


the next train (especially if there are bigger intervals) is not only annoying for the single traveller, but will result in a non-acceptance of the delivered In-Time service. What the partners in the In-Time project learned in the first months of the piloting phase is that high quality information is providing comfortable services to the traveller, resulting in a huge acceptance and a reuse of the delivered services.


In-Time partner cities providing public transport information Currently, in the In-Time pilot phase, the information on public transport comes from different operators and partners in different In-Time cities. For example in Florence, the In-Time system was installed at the bus operating company ATAF,


Eurotransport Volume 9, Issue 3, 2011


In Brno the whole routing logic was set


up from scratch. While the road status information is delivered by Brněnské komunikace, public transport information is delivered by the regional public transport association for Brno and the whole region (the South-Moravian district). Although not a partner of the In-Time consortium, they are highly interested in delivering public transport information to their customers, and therefore decided to support In-Time by providing all information. In Vienna, ‘ITS Vienna Region’, being part of


the traffic association VOR (Verkehrsverbund Ostregion), which comprises the provinces of Vienna, Niederösterreich, and Burgenland, runs real-time traffic information services. In-Time relates to their backbone system, which contains


will look like in the single cities and regions, a business model will support the In-Time system to continue on the market.


The system installation While the agreement on the B2B interface was a result of many discussions between the system supplying companies, the installation procedure of the system is arranged in such a way that it can be carried out as easily as possible, as well by follower cities as by follower operators. It was a common understanding already that during the setup of the project only a publicly available technical documentation can guarantee that all stakeholders can install the system and provide harmonised services to all travellers. Therefore, the ‘In-Time Package’ has been prepared to provide In-Time follower cities and navigation


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