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contents Contents NEWS NEWS ANALYSIS


by David Hewett ICONIC FLATS


At home with Poirot


07 10


12 ARMA GUIDANCE SERVICE CHARGES


Daejan v Benson – what’s the verdict? by John Byers


INSURANCE


Historic buildings, spotlight on VAT and understanding insurance-speak


CLEANING


Tips on choosing the right contractor and tackling littering and illegal dumping


38 33


29 31


OPINION 14 & 17


Best practice and a new leasehold campaign LETTERS


HELP & ADVICE from Bruce Maunder Taylor


LIFESTYLE Making the most of your space by Emma Smith 19


21 23


RIGHT TO MANAGE


Director’s duties and getting RTM right first time PM IN THE SPOTLIGHT


It’s all in the service, says Alan Tems ARMA DIRECTORY


END NOTE Prize crossword and design competition 45 51 52 54 www.flat-living.co.uk 03


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