Customer Success Story


www.innovisesoftware.com


“Information is now shared across the country which has eliminated the insular way of


working that we had developed in the past.”


The solution:


Specialising in workforce optimisation, TimeGate workforce management system includes a variety of tools that enables a business of any size to proactively organise and monitor staff across multiple locations. Including staff scheduling software and time & attendance capture modules, TimeGate has a wide variety of other optional rudiments spanning employee vetting, staff screening , workforce absence and financial performance management. Satisfying the objectives set by Britsec Security, TimeGate Barry Mappley tells how the software has improved the running of the business:


“TimeGate has opened up a new way of working for us at Britsec Security. Processes within the company have become a lot slicker and our management technique has become far more proactive due to the fact that we are able to forecast staff requirements in relation to the future needs of our clients. We now have a window through which we can see everything that is happening across the group - manager in Chester now has the capabilities to view rostering and manning in Hertfordshire. Information is now shared across the country which has eliminated the insular way of working that we had developed in the past.”


Streamlining internal management processes through effective coordination of company information, TimeGate enables businesses to offer a higher standard of customer service to its clients. Holding a wide array of customer and contract information TimeGate allows a business to keep track of customer relationships both simple and complex. Tailoring workforce management to take account of customer and contract requirements TimeGate’s employee scheduling software enables the proactive creation of best fit staff rotas. Planning for work many months in advance is possible with TimeGate. Enabling a business to have greater control and foresight, TimeGate gives a business the capability to view staff availability for the year ahead. Allowing the long-term planning of workforce placement, TimeGate ultimately gives businesses the ability for optimum organisation.


“Now that we have had TimeGate implemented across our business, we are able to effectively see into the future. Elements such as staff annual leave, the recruitment of new staff and the acquisition of new business are all set out clearly, allowing us to resolve potential staffing issues well in advance. Planning is now a much more strategic and effective process - we can now coordinate bespoke service packages months before a contract starts and correct gaps in staff availability before they become a problem. Through TimeGate we are able to offer a continual, reliable and above all, excellent service to our clients.”


Security Limited www.britsec.co.uk


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