Practice profile - Giffnock Orthodontic Centre The ‘wow’ factor
For Yas Aljubouri, patient satisfaction is the most important part of the job
is often a long treatment period – his passion for the job really shines through. “You get that ‘wow’ smile and it makes it all worthwhile. For me this is the reward, this is the job satisfaction and it makes my day every time.” Yas graduated in 1991 and obtained his Specialist Orthodontic Certificate (M Orth) from The Royal College of Surgeons of Edinburgh in 2003 following his three-year Specialist Orthodontic training in Glasgow Dental Hospital & School, where he also completed his Orthodontic MSc in 2002. He worked as a specialist orthodontist in Glasgow and Dundee for five years, before
W
hen Yas Aljubouri describes the look on his patients’ faces when he removes their fixed appliances – after what
stretched to two-and-a-half years, some- thing Yas was determined to reduce, with the help of his associate George Kantopoulos. He said: “The waiting list was unacceptable. It’s not in the best interests of the patients to be waiting that long for treatment, especially when you are young. “It took us the best part of six months to do it but we managed to get the waiting list almost down to nothing. We increased our working week from 35 hours to 40, worked through lunches in shifts and even opened on some Saturdays. But we got there.” Since taking over, Yas has managed to
Yas was determined to reduce the waiting list
an opportunity arose for him to buy his own practice. Yas took over Giffnock Orthodontic
Centre in October 2008, one of the oldest orthodontic practices in Glasgow with an established referral base. However, the waiting list at the practice
increase the referral rate by two-and-a-half to three times, month on month. “A high referral rate shows that our referring dentists are happy with the service we are providing. It is so important to have a stable, long-term relationship with referring dentists, and it’s a huge big thanks to them that we are where we are now.” While this was going on Yas was also
completing a series of renovations to the practice, which he felt needed freshening up. A rolling programme of refurbishments was introduced with new floors, furnish- ings, cabinetry, window blinds and a new computer system – with digital X-ray system – as well as an LDU, all installed.
36 Scottish Dental magazine
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