NEWS 31
NIG extends risk
management service
NIG’s Risk Control operation has introduction of a dedicated property of charge service to assist with
extended its free Risk Aware risk owners’ version of the service. any implementation of the
management service to selected improvements recommended in
commercial property owners’ The service requires the policyholder the report. The broker will also
policyholders. to complete an NIG risk aware be involved and included in these
What’s New?
questionnaire and once reviewed communications.
The service acts as a free by RiskSTOP, a risk control pack is
launches
early warning system alerting forwarded to the policyholders and Dave Sherman, property
policyholders to unnecessary risks their broker. underwriting manager at NIG
they’ve been taking and keeping said: “The Risk Aware service has
global risk
them abreast of legislation and The risk control pack provides been very popular with our smaller
their responsibilities and it has been a tailored range of suitable risk business policyholders, particularly
solution
popular with NIG’s small business management provisions, identifying in the retail and leisure sectors, and
policyholders since its introduction where the property owner’s existing we feel certain that our property
in 2007, according to the insurer. loss prevention measures could be owners’ policyholders will benefi t
International claims
improved. from the service being extended to
management and emergency
In 2007, NIG partnered with them as well.
medical assistance group,
RiskSTOP to introduce a free, Areas covered in the questionnaire
CEGA has launched an
risk analysis service for selected include: “We have been able to provide a
integrated global risk service
opens fi rst
small business policyholders. The • Property management safety free early warning system alerting
for corporate insurers and
programme helps policyholders controls policyholders where they have been
brokers whose clients have an
avoid unnecessary losses and the • Fire safety management taking unnecessary risks and in many
international footprint.
Scottish
cost, inconvenience and disruption • Business continuity planning cases helping them to keep abreast
they can bring, and keeps them up • Security of legislation and their responsibili-
The service will support the
to date with legislation and their • Statutory Obligation Reminders ties. Policyholders taking advantage
health, well being and security
of_f_i ce
responsibilities. of the service have been helped
of employees travelling and
Once the policyholder receives to signifi cantly to reduce their risk,
working internationally.
The Risk Aware programme has their personalised risk control which is great news for them and
now been enhanced with the plan, they will be offered a free for us.”
The solution will see CEGA
uniting its skills with those
of two other specialist
providers. CEGA’s experience
Groupama takes
in emergency assistance
and repatriation will be
complemented by the expertise
on fraudsters
of Health Management, which
provides occupational health
services and red24, a global
with Hunter
security fi rm.
The solution will include the
provision of pre travel advice
In a move to tackle insurance against previous known and to roll out Hunter to our household
and risk assessment, global
fraud at the point of application suspected fraudulent applications and commercial portfolios.”
security, occupational health
and claim, Groupama is to use and claims.
services, rehabilitation, 24
Hunter, the award winning He added: “We fi rmly believe that if
hour emergency medical and
fraud prevention solution across Hunter then provides a referral we can identify potential fraudsters
travel assistance and, where
its household and commercial investigation management facility at the point of application, we will
necessary, evacuation.
insurance business. and enables the recording and not only help signifi cantly reduce
sharing of decisions with other fraud at the claim stage but will
Accessed via a single 24 hour
The development follows the insurers. enhance the service we provide
telephone number, the service
successful implementation of Hunter to our honest policyholders. With
will be seamless in its delivery
for all motor and fl eet applications Stephen Teeling, counter fraud insurance fraud costing a reported
and can be branded in the
and claims, at the start of 2009. Manager at Groupama said: “The £1.9 billion a year, we have a
name of the insurer, broker or
success of Hunter proves the responsibility to exploit all the tools
the end client.
Web-based Hunter works on the importance of data sharing in the available to crack down on fraud
principle of data sharing, accessing industry to help combat fraud. Since and get out a clear message that
It is aimed at enhancing
information from insurers and we started using the tool for our we are extremely serious about
customer satisfaction and
fi nancial institutions on known motor and fl eet book at the start of fraud detection and that we will do
minimise claims costs, through
fraudsters. the year, we have seen a noticeable everything possible to safeguard the
the utilisation of a combined
improvement in fraud detection interests of our customers.”
global network of approved
It allows Groupama to check rates. While it’s too early to provide
suppliers, in house fraud and
applications and claims for any fi rm fi gures, from the evidence we
recovery teams and expertise
discrepancies, anomalies or matches have seen, it makes absolute sense
in medical cost containment.
February 2010 Insurance Brokers’ Monthly
Whats New 30-33.indd 2 1/2/10 13:57:20
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