p26-27 Letters Oct23 20/10/09 17:34 Page 26
Your letters
Any trust funds for clients’
cash should not be cash flow
Youtravel.com boss Graham Nichols suggested
“most agents would not be able to give up the
cash flow benefits they enjoyed by holding
Luxury market
money for up to 12 weeks” (“Youtravel calls for
industry-wide trust fund”, ttglive.com).
This suggests money is held in a trust. Agents
should not be using and, if in trust, will not be
able to use clients’ money for “cash flow”.
It is simple: pay the supplier, take out sup-
plier failure insurance, the bed bank has its in-
is still buoyant
surance against their supplier/hotel. The clients’
money is safe, and it is cheaper than bonding
If I obtain a car and it is not paid for, I have
LET
stolen it! So how can Abta members that go bust YOUR RECENT article on luxury makers are more discerning
then steal accommodation on behalf of clients? travel (“Buyers ‘rich and willing
OF THE
TER
about where their money goes
but getting more savvy’”, TTG 16
WEEK
and this is the same for budget
Paul Lusher October) hit the nail on the head. travellers through to top-end
managing director, The Holiday2 Travel group For all the talk of a recession, the luxury clients.
luxury market remains buoyant. We need to remain flexible and offer a
Outspoken O’Leary should Sales from our Prestige Collection and service that utilises expert knowledge and
have had more faith in BBC luxury products within our wider range experience in providing the best holiday
Given the outspoken nature of Michael O’Leary, remain strong, both for late deals and available.
I can understand the BBC’s reluctance to travellers planning ahead to 2010. Knowledge remains a priceless commodity
publish an interview without editing (“Ryanair But the market has definitely changed – and the luxury market needs to tap into this
in row over BBC ‘hatchet job’”, ttglive.com). luxury travellers are currently looking for to woo consumers back from online bed banks
However, given the regulations protecting value-added experiences, from room up- into stores where agents have more opportu-
O’Leary against being misrepresented by BBC’s grades and food and beverage credits, to nity to upsell and provide the value for money
editing, I am less understanding about his private tours. the customer is looking for.
choice to not get involved. And discount is no longer a dirty word for
them. Susan Papworth.
Yannis Anastasakis Tour operators and agents alike need to managing director,
owner, Electronic Hotelworks adapt in times of economic decline. Holiday- Premier Holidays
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26 23.10.2009
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